Help Desk Manager jobs in Charleston, WV

Experienced broadband technical support needed for local cable, internet, and phone company. Must meet customer needs and expectations while maintaining a friendly and professional demeanor at all times.

Responsibilities:

• Provide troubleshooting of residential and business internet and phone services.
• Configure and verify settings of users equipment.
• Accurately document all interactions with customers through internal ticket system.
• Maintain and monitor both internal and external servers/equipment.
• Complete assigned tasks in an efficient and timely manner.
• Lift over 40 lbs.
• Safely climb ladders and adhere to safety policies.
• On call rotation-Must provide after hours support in emergency situations.
• Regular consistent, and punctual attendance. Must be able to work evenings and weekends, variable schedule(s), and overtime as necessary.

Qualifications:

• Minimum of associate's degree in an IT related field or equivalent experience.
• Excellent phone and computer skills.
• Strong written and verbal communication skills.
• Basic working knowledge of local area networks, switches, and other network related software/equipment.
• Ability to handle many tasks simultaneously and maintain composure in stressful situations.
• Valid driver's license necessary.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Weekends as needed

Education:

• Associate (Preferred)

Experience:

• Technical Support: 1 year (Preferred)

Work Location: In person