Help Desk Manager jobs in Charlotte, NC
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- Amtec
-
Charlotte, NC
FULL_TIME
-
Provide firsttier basic technical support toend users on issues of basic computer operations including passwordreset ticket escalation basic troubleshooting and error messages.
Provide firsttier technical support to end users on issues of basiccomputer operations including password reset ticket escalationbasic troubleshooting and error messages.
Candidate must have theability to identify research and resolve basic technical problemsin a Windows environment. Candidate would need to have acceptablecustomer service skills ability to document and track request viaService Now for assistance and escalate unresolved issues to higherlevel of support in accordance with policies andprocedures.
Skills
Experience
Customer Serviceexperience Microsoft Office suite Active Directory ServiceNowticketing software remote troubleshooting Basic understanding ofnetworking technologies and protocols such as IP addressing DNSDHCP and VPN client configuration Basic knowledge of the Windows 7and 10 operating system and ticketing systems.
Education
High SchoolDiploma associate degree bachelors degree Some completed collegecourse work technical degree such as MCP / MCDST Certification and / orComp TIA A Certification a plus Requirement Soft Skills Able toread quickly comprehend take action and be able to beagile.
Additional
All the Help Desk II rolesin Charlotte are with the same manager. Please do NOT submit acandidate multiple times. 612 months of experience issufficient(preferably IT but not neccessarily) position is temp toperm local to Charlotte NC.
Looking for someone who is trainablehas good computer skills great customer service skills. AdditionalDetails : Supplier has prepared a compelling candidate summary toinclude the below : a.
Candidate availability to interview : b.Candidate availability to start : c. Candidates current interviewactivity and job leads : d.
Candidates current employmentstatus :
Customer Service,Microsoft Office suiteActive Directory,ServiceNow ticketing software,remotetroubleshooting,Windows 7 and 10 operatingsystem
Last updated : 2024-03-22
- 26 Days Ago
- Intratek Computer, Inc.
-
Charlotte, NC
CONTRACTOR,FULL_TIME
- Intratek Computer, Inc., an Irvine, California based company, was founded and incorporated in 1989 as a computer service, support, and networking firm to provide state-of-the-art customized informatio...
- 11 Days Ago
- Global Placement Firm
-
Charlotte, NC
FULL_TIME
- "Our client is in search of a Help Desk Analyst to support all worldwide staff and Fund Services external Hedge Fund and Fund Administration clients with financial application (Investran, Yardi and ot...
- 13 Days Ago
- Charlotte-Mecklenburg Schools
-
Charlotte, NC
FULL_TIME
- Summary: The SIS Help Desk Coordinator's primary responsibility will be to provide support on the Student Information System Help Desk (currently PowerSchool, soon moving to Infinite Campus). This inc...
- 7 Days Ago
- Ascendion
-
Charlotte, NC
FULL_TIME
- Description About Ascendion Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences ...
- 1 Month Ago
- Union Academy
-
Monroe, NC
FULL_TIME
- Helpdesk Support Specialist Position: Helpdesk Support Specialist Salary Range: 38k-43k FLSA Status: Exempt Reports to: Chief Technology Officer Purpose: The Help Desk Support Specialist is the first ...
- 24 Days Ago
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0 Help Desk Manager jobs found in Charlotte, NC area
- MasteryPrep
-
Charlotte, NC
- Ignite student success with unrivaled operational brilliance Organization meets opportunity in the role of Instructional...
- 4/18/2024 12:00:00 AM
- Frankel Staffing Partners
-
Charlotte, NC
- Our client, a highly-regarded national medical association based in the Research Triangle Park, NC area, is actively rec...
- 4/18/2024 12:00:00 AM
- Apex Systems
-
Charlotte, NC
- We cannot work Corp to Corp (C2C/C2H) - All applicants must be able to work on Apex's W2 without sponsorship Apex System...
- 4/18/2024 12:00:00 AM
- CURO Health Services, LLC
-
Mooresville, NC
- We are looking for a Tier 2 IT Support Specialist to join our team. This position will directly report to the IT Service...
- 4/18/2024 12:00:00 AM
- Insight Global
-
Charlotte, NC
- Position: Remote Manual QA Engineer Location: Broomfield, CO Duration: 6 Month Contract (Perm possible) Salary range: $9...
- 4/18/2024 12:00:00 AM
- Summit Human Capital
-
Charlotte, NC
- Summit Human Capital is seeking a highly motivated Hybrid Frontend Developer to support an exciting FinTech client out o...
- 4/16/2024 12:00:00 AM
- Morrison Healthcare
-
Charlotte, NC
- **PATIENT SOLUTIONS SUPPORT MANAGER ( FOOD SERVICE)** **Atlanta, Georgia 30306** **Posted Date:** Mar 16, 2021 **Morriso...
- 4/14/2024 12:00:00 AM
- Summit Human Capital
-
Charlotte, NC
- Summit Human Capital is seeking a highly motivated Hybrid Frontend Developer to support an exciting FinTech client out o...
- 4/14/2024 12:00:00 AM
About Charlotte, North Carolina
were up 1.5% from a year ago