Help Desk Manager jobs in Chattanooga, TN

POSITION: Help Desk Support Specialist

DEPARTMENT: Information Technology

HOURS: Full time

JOB DESCRIPTION:

As a Help Desk Support Specialist, you will be the first point of contact for our internal users, providing technical assistance and support related to computer systems, hardware, and software.

RESPONSIBILITIES:

• Provide first-level technical support to internal users via phone, email, or in-person.
• Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and peripherals.
• Install, configure, and upgrade computer hardware and software.
• Assist with user account management, including password resets and access permissions.
• Document all support interactions and resolutions in the ticketing system.
• Collaborate with other IT team members to escalate and resolve complex issues.

QUALIFICATIONS:

• High school diploma or equivalent.
• Proven experience in a help desk or technical support role.
• Strong knowledge of Microsoft Windows operating systems and Office 365 suite.
• Familiarity with hardware troubleshooting and repair.
• Excellent communication and customer service skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Relevant industry certifications (e.g., CompTIA A , Microsoft Certified Professional) a plus.

Duties and responsibilities may be added or deleted, or changed at any time at the discretion of

management, formally or informally, either verbally or in writing.

DRUG FREE WORKPLACE -“all positions/ applicants require drug testing as a condition of employment”

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Dayton, TN 37321: Relocate before starting work (Required)

Work Location: In person