Help Desk Manager jobs in Coeur D Alene, ID
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- Intermax Networks
-
Coeur d'Alene, ID
FULL_TIME
-
Description
We are seeking an entry level individual with strong customer service skills and an aptitude for technology to join our MSP Help Desk team. As a member of the MSP Help Desk, you will be responsible for resolving IT issues for Intermax clients remotely, and performing routine maintenance such as monitoring and updating windows patches, server and desktop backups, and performing basic upgrades of customer equipment.
Help Desk Operations (70%)
- Provide professional, friendly technical support.
- Respond to, diagnose, and resolve or escalate requests for assistance, and follow-up on end-user issues to ensure customer satisfaction.
- Create timely and accurate documentation of end-user interactions.
- Create timely and accurate documentation of issue escalations.
Centralized Services Operations (30%)
- Monitor, troubleshoot, and resolve issues with windows patch deployments.
- Monitor, troubleshoot, and resolve issues with customer backup systems.
- Perform basic upgrades of customer equipment.
- Create timely and accurate documentation for tasks performed.
Other duties as assigned
Requirements
- Ability to build rapport with clients.
- Enjoy communicating with people about IT.
- Strong written and verbal communication skills.
- Strong troubleshooting and critical thinking skills.
- Possess the ability to communicate technical concepts to a wide variety of clients.
- Ability to stay positive when dealing with frustrated or frustrating people.
- Willingness to embrace change.
- Associates degree in Computer Science, Information Technology (IT), or equivalent experience is a plus.
- Microsoft or other technical certifications are a plus.
- 6 Days Ago
- Nuvodia
-
Spokane, WA
FULL_TIME
- Nuvodia offers workplace flexibility, excellent benefits and competitive compensation packages. Nuvodia was recognized as one of the Top 30 Best Places to Work in the Inland Northwest! The Senior Help...
- 15 Days Ago
- Quiroga Law Office, PLL
-
Spokane, WA
FULL_TIME
- Join us!If you are passionate about technology, have a customer-centric approach, and meet the qualifications outlined above, we would love to hear from you. Who we are?We are a dynamic organization w...
- 11 Days Ago
- Sharp Solutions, Inc.
-
Spokane, WA
FULL_TIME
- SSi has principals that are an integral part of the organizations characteristic and are fundamentally essential to the shaping of everyday activities that connect to our broader mission and vision. A...
- 21 Days Ago
- General Manager Cannabis Retail
-
Pullman, WA
FULL_TIME
- General Store Manager Description Are you an outgoing, driven individual interested in providing the best customer service the industry has to offer? Join the fastest growing retailer group in the sta...
- 20 Days Ago
- Northern Quest Resort & Casino
-
Airway Heights, WA
FULL_TIME
- Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy ...
- 21 Days Ago
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- Coeur D Alene, ID
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0 Help Desk Manager jobs found in Coeur D Alene, ID area
- Two Barrels
-
Post Falls, ID
- Desktop Support Overview: Two Barrels is hiring for a Desktop Support position to support our Post Falls, ID office. Thi...
- 4/25/2024 12:00:00 AM
- Assetworks Inc
-
Post Falls, ID
- Job Summary: At AssetWorks, the FA Support team provides support to our customers as well as providing support for envir...
- 4/25/2024 12:00:00 AM
- The Toro Company
-
Coeur D Alene, ID
- Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
- 4/24/2024 12:00:00 AM
- iTron
-
Liberty Lake, WA
- With aging infrastructure, the need for more advanced analytics and a growing urban population, customers are looking fo...
- 4/24/2024 12:00:00 AM
- AssetWorks Inc
-
Post Falls, ID
- Job Summary: At AssetWorks, the FA Support team provides support to our customers as well as providing support for envir...
- 4/23/2024 12:00:00 AM
- Dirne Health Center, Inc.
-
Coeur D Alene, ID
- We are North Idaho's premier provider of integrated medical, dental and behavioral health services. Our amazing care tea...
- 4/22/2024 12:00:00 AM
- Serene Integrative Services LLC
-
Hayden, ID
- Job Description Job Description Serene Integrative Services, nestled in the tranquil surroundings of Hayden, ID, is a cu...
- 4/22/2024 12:00:00 AM
- Alarm.com
-
Liberty Lake, WA
- Senior Database Engineer Who We Are OpenEye, the cloud video platform company, provides solutions for video security, bu...
- 4/21/2024 12:00:00 AM
About Coeur D Alene, Idaho
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