Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
O’Rourke Sales Company
3885 Elmore Avenue
Suite 100
Davenport, IA 52807
563-823-1520
Help Desk Technician I
O’Rourke Sales Company has an opportunity for a Help Desk Technician I to join our Information Technology team at our Davenport, IA Location. We are an established national distributor offering numerous lines of consumer electronics and standard to high-end appliances. Our operation spans from the East Coast to the West Coast with several branch operations.
O’Rourke Sales is an Equal Opportunity Employer.
Job Type: Full-time, Monday-Friday 8am-5pm with some on-call as necessary.
JOB RESPONSIBILITIES
This is a member of the Information Technology team. They will provide support including but not limited to:
· Provider Tier 1 support to end users
· Software and hardware upgrades/updates
· Documenting solutions and best practices in company knowledgebase.
· PC setup and deployment.
· Train new employees in the use of equipment and systems.
· Troubleshoot software, hardware, and network connection issues.
· Proactive alert monitoring for cyber security and possible data breach attempts.
· Monitor server logs for errors and report to respective resource owner.
· Participate in departmental and interdepartmental meetings.
· Other technical duties as assigned.
REQUIRED JOB QUALIFICATIONS
· Windows Server, Active Directory, DNS, DHCP and basic router and switch functionality and configuration.
· Office 365, Microsoft Teams, Exchange, Exchange Online, Azure Active Directory, SharePoint, and OneDrive.
· Knowledge of VPN technologies.
· Ability to read and comprehend log files in various formats.
· Ability to read and understand C#, Transact-SQL, Python, and PowerShell.
· Knowledge of Linux and Bash a plus, but not required.
Job Type: Full-time
Pay: From $17.50 per hour
Expected hours: No less than 40 per week
Benefits:
Experience level:
Schedule:
Education:
Experience:
Ability to Relocate:
Work Location: In person
Clear All
0 Help Desk Manager jobs found in Davenport, IA area