Help Desk Manager jobs in Daytona Beach, FL

• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems focusing on windows desktops, Office 365 cloud services, and Microsoft Office products.
• Basic technical support at the network level: WAN and LAN connectivity and first line troubleshooting services
• Work with managed services solutions, monitor backups, resolve issues related to managed services, and escalate issues appropriately if required.
• Serves as liaison between the NOC and Vann Data to ensure quality of service and SLAs are met.
• Basic remote access solution implementation and support.
• System documentation maintenance and review in our ticketing system.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.
• Pursue opportunities for improving client network infrastructure whenever possible; engage management team to develop strategy and plan for improvements.
• Improve customer service, perception, and satisfaction.
• Fast turnaround of customer requests.
• Ability to work in a team and communicate effectively.
• Escalate service requests that require administrator/engineer level support.
• Responsible for entering time and expenses in our ticketing system as they occur.
• Enter all work as service tickets in our ticketing system.
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
• Routinely participate in the training/certification programs provided by the company
• Continually seek opportunities to increase customer satisfaction and deepen customer relationships.
• Culture – This is a critical component.   As an employee, we expect you to conduct yourself in a manner that reinforces the core values and mission of Vann Data   

PREFERRED QUALIFICATIONS

• Team Player
• Excellent Customer Service
• Open to change and Flexible
• Excellent Communication Skills
• Energetic and Self Motivated
• Fast Learner
• Solid Technical Foundation and Troubleshooting Skills
• Technical Certifications always a plus

Our Mission is to provide the highest quality technology based consultation and services to the businesses within our community.  We strive to create partnerships by providing competent technology leadership, timely response, quality technical service, and by working closely with our customers to ensure they have the right solution for their success.