Help Desk Manager jobs in Des Moines, IA

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

R
Help Desk Manager
  • Robert Half
  • Urbandale, IA PER_DIEM
  • Position: IT HELP DESK MANAGER / IT INFRASTRUCTURE ANALYSTLocation: DES MOINES, IA - ONSITESalary: up to $75K exceptional benefits*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***Robert Half is looking for a IT HELP DESK MANAGER / IT INFRASTRUCTURE ANALYST - ONSITE IN DES MOINES, IA for a permanent direct hire full time position for our client company. The position is ONSITE IN DES MOINES, IA.In this unique IT HELP DESK MANAGER / IT INFRASTRUCTURE ANALYST - ONSITE IN DES MOINES, IA permanent position you will join a highly successful company of about 1000 employees within a smaller IT department of about 6. This is a thriving organization with a close knit team. You will have autonomy to manage the IT Help Desk Team and assist in other IT Infrastructure Administration initiatives and projects. You will feel a true sense or ownership and relationship building as you will be a go-to person for your own team and customers across the entire organization. Responsibilities will include managing and assisting with Help Desk Tier 1-3 tickets and any special projects. A wide breadth of IT experience and a proven track record of IT customer service success are essential. You will build strong collaboration and trust with the Senior Leaders and the IT Infrastructure Teams.This is a FANTASTIC opportunity to apply ALL OF YOUR SKILLS, BE VALUED AND REWARDED FOR YOUR CONTRIBUTIONS . You will not be bored in this position and your contributions will be recognized and rewarded.Requirements: • 7 years of IT Help Desk and Infrastructure experience in various roles including: desktop support analyst, help desk manager, system administrator, network administrator, security administrator and other. • Technical skills will include: MS O365, desktop, hardware, software, Active Directory, user accounts, installing network hardware and software, setting up network external devices, rouble-shooting connectivity issues and other research and resolution. • Must possess exceptional communication, presentation, customer service skills *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. **
  • 11 Days Ago

I
Help Desk
  • Info Origin Inc.
  • Des Moines, IA CONTRACTOR
  • Help Desk Role || Hybrid- Des Moines, IA || Contract Only Local candidates from Des Moines, IA are required. More than 6 years of experience is required. Key skill sets: Customer Service oriented with...
  • 1 Month Ago

M
IS Help Desk Intern
  • Mary Greeley Medical Center
  • Ames, IA INTERN
  • Position Summary We are seeking a talented Help Desk Intern for the Summer and/or Fall 2024 semester to help support the Help Desk and Network teams with responding to and diagnosing problems through ...
  • 10 Days Ago

B
Help Desk Specialist
  • Boone County Hospital - Information Systems
  • Boone, IA FULL_TIME
  • Join our Information Systems team today! Our mission is to improve and enhance the health and well-being of those we serve. We offer a team approach to healthcare and a competitive benefits package. S...
  • 2 Days Ago

S
IT Help Desk Technician
  • Skiltrek
  • Des Moines, IA FULL_TIME
  • Description: In this role the IT HelpDesk technician serves customers by providing product and service information and resolving product and service problems. Providing Client members and providers wi...
  • 6 Days Ago

W
IT Coordinator (Help Desk)
  • Wild Rose Casinos & Resorts
  • Jefferson, IA FULL_TIME
  • Jefferson | Type: Staff Location: Jefferson Department: IT Position Title: IT Coordinator (Help Desk) Position Summary: The IT Coordinator (Help Desk) is responsible for providing superior guest servi...
  • 17 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Help Desk Manager jobs found in Des Moines, IA area

M
Mobile Device Support Associate
  • Metasys Technologies, Inc.
  • Des Moines, IA
  • Mobile Device Support Associate Des Moines, IA (Onsite) 6 Months Contract Overview: Support clients utilizing systems, f...
  • 3/18/2024 12:00:00 AM

C
Senior Project Manager - Data Center Hydraulic Modeler REMOTE
  • Careerbuilder
  • Des Moines, IA
  • Senior Project Manager - Data Center Hydraulic Modeler Job ID 155132 Posted 15-Feb-2024 Service line GWS Segment Role ty...
  • 3/18/2024 12:00:00 AM

H
Member Support Associate (Work From Home)>
  • Hotel Engine
  • Des Moines, IA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour + bonuses / Medical, dental & vision / 401k match / ...
  • 3/17/2024 12:00:00 AM

P
Sr Software Engineer, Formal Leader Opportunity
  • Principal Financial Group
  • Des Moines, IA
  • What You'll Do: Enterprise Business Solutions is looking for a transformational software engineering leader to lead our ...
  • 3/16/2024 12:00:00 AM

I
.Net Tech Lead
  • Indotronix International Corporation
  • Des Moines, IA
  • Pay Rate:- W2 Rate $ 59.70 Will not consider candidates unless they are willing to be onsite day 1 relocated or local to...
  • 3/16/2024 12:00:00 AM

P
Systems Engineer Specialist - Cortex
  • Palo Alto Networks
  • Des Moines, IA
  • Company Description Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecur...
  • 3/16/2024 12:00:00 AM

M
Systems and Development Analyst 3-Oracle Integration Cloud
  • MidAmerican Energy
  • Des Moines, IA
  • Description Primary Job Duties and Responsibilities (Essential Job Function) Working independently under minimal supervi...
  • 3/16/2024 12:00:00 AM

P
Defined Benefit Data Management Analyst
  • Principal Financial Group
  • Des Moines, IA
  • What You'll Do Do you have strong Defined Benefit knowledge? Strong attention to detail? Do you like to solve problems? ...
  • 3/15/2024 12:00:00 AM

Des Moines (/dɪˈmɔɪn/ (listen)) is the capital and the most populous city in the U.S. state of Iowa. It is also the county seat of Polk County. A small part of the city extends into Warren County. It was incorporated on September 22, 1851, as Fort Des Moines, which was shortened to "Des Moines" in 1857. It is on and named after the Des Moines River, which likely was adapted from the early French name, Rivière des Moines, meaning "River of the Monks". The city's population was 217,521 as of the 2017 population estimate. The five-county metropolitan area is ranked 89th in terms of population in ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$101,455 to $133,932
Des Moines, Iowa area prices
were up 0.8% from a year ago

Help Desk Manager in Pueblo, CO
Help desk support job description pictures, typically work with automated help desk support in this set enduser or software programs used to cancel job.
December 15, 2019
Help Desk Manager in Dayton, OH
The growth of your business will also be facilitated through this software because it will help to build an even larger customer base with its consistency and convenience.
December 04, 2019
Help Desk Manager in Detroit, MI
Our online writing services are not limited help desk manager resume cover letter to essays only.
February 12, 2020