Help Desk Manager jobs in Frankfort, KY

Quantam Solutions provides IT solutions and consulting for various clients. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Senior Help Desk Specialist.

RESPONSIBILITIES WILL INCLUDE:

• Provide technical and navigation support for KASPER and KPUP end-users.
• Compile data in Microsoft Excel based on completed queries or ad-hoc queries from the Office of Inspector General (OIG).
• Assist with duplicate deletions and other database clean-ups.
• Resolve login issues for end-users using a Single Sign-On Security application.
• Create new documentation upon request.
• Troubleshoot application issues, escalate to the development team when required, and track issues to resolution.
  

PREFERRED KNOWLEDGE IN THE BELOW:

• At least 2 years' experience in Customer Support (call center environment preferred but not required).
• At least 2 years' experience in providing technical support in a help desk environment.
• Familiarity with ServiceNow or similar help desk ticketing systems.
• Proficiency in Microsoft M365 Product Suites (Word, Excel, PowerPoint, Outlook, and Teams).
• Experience with a variety of web browsers (Edge, Firefox, Chrome, etc.).
• Familiarity with a variety of computer Operating Systems, including various versions of Windows.

BASIC QUALIFICATIONS:

• Bachelor's degree or equivalent combination of relevant work experience.
• Proficient problem-solving skills.
• Excellent phone etiquette skills, including the ability to remain professional during challenging situations, effective listening, and completing scheduled call backs.
• Strong written and verbal communication skills with the ability to present complex information to various audiences.
• Detail-oriented, able to multitask, and self-motivated.
• Ability to work independently and collaboratively with team members.