Help Desk Manager jobs in Gary, IN

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help desk
  • Family Express
  • Valparaiso, IN FULL_TIME
  • Company Foundations :

    Building relationships across all departments

    Culture-focused

    Internal growth opportunities

    Teamwork oriented

    Dedicated to the well-being of employees and communities

    Emphasis on risk management and safety

    Department : IT

    Reports to : Help Desk Supervisor

    Position summary :

    The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing resolution to first level information technology, facilities inquiries, and support tickets.

    General Purpose : To provide our customers with total satisfaction. To serve our community through volunteerism and produce a return on assets which will assure the future prosperity of our employees and our company.

    To be an ambassador of our Living Brand by building relationships with our customers.

    Role Qualifications :

    Associate Degree in Computer Science, Facilities Management or the equivalent combination of experience and education. Must have dependable transportation.

    Must be able to travel daily between all Family Express locations or other non-Family Express locations when necessary.

    Position Responsibilities :

    Prompt response to requests for support and assistance

    Diagnose and resolve information technology hardware and software issues

    Diagnose and resolve facilities’ assets and equipment issues

    Research questions using available information resources

    Advise user on appropriate action

    Follow standard help desk procedures

    Log all help desk interactions

    Administer help desk software

    Redirect problems to appropriate resource

    Identify and escalate situations requiring urgent attention

    Able to identify and organize tickets according to priority

    Track and route problems and requests and document resolutions

    Prepare activity reports

    Stay current with system information, changes and updates

    Builds Relationships

    Promotes Living Brand

    Serves as Product Brand Advocate

    Adheres to company approved accounting procedures

    Promotes and is an advocate for Safety

    Promotes Company mission statement

    Fosters Company Culture

    Seeks, promotes, and implements Best Practices

    Essential Skills and Experience :

    Strong conviction to assist others

    Customer service oriented

    Strong stress tolerance

    Situational awareness

    Strong analytical and reasoning skills

    Ability to work independently

    Ability to ensure issues are resolved the first time

    Time management and the ability to organize and manage multiple priorities with sense of urgency

    Excellent interpersonal and highly effective communication skills

    High performance team building and strong team player

    Commitment to company mission and values

    Intermediate mathematical skills

    Constructively deals with conflict

    Adaptability, flexibility and receptive to change

    Effective decision making based on sound judgment and reasoning

    Knowledgeable and proficient on Microsoft Office products and software

    Nonessential Skills and Experience :

    • Associates Degree in Computer Science, Facilities Management or the equivalent combination of experience and education
    • Previous retail experience. Preferably convenience stores

    Reporting To This Position : No direct reports

    Physical demands and work environment :

    Physical Demands : While performing the duties of this job, the associate is required to stand for prolong periods; work longer than eight (8) hour shifts, reach climb, balance, stoop, kneel, crouch;

    Work Environment : Must have flexibility to work all shifts, all days of the week, when necessary. Ability to tolerate extreme temperatures for a minimum of 30 minute intervals.

    Exposure to dirt, dust and cleaning solvents.

    Key words : IT, security, tech, tech support, support, network administration, service desk, phone support, growth, internal growth, third shift, small business, employee support, software, support tickets,

    Last updated : 2024-03-05

  • 21 Days Ago

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Help Desk Technician
  • Family Express Career Center
  • Valparaiso, IN FULL_TIME
  • Help Desk Technician Job Description Technical position providing 1st and limited 2nd level support to Trust Tech, LLC staff and clients. The position is responsible for problem tracking, recording, r...
  • 19 Days Ago

T
Help desk technician
  • Trust Tech, LLC
  • Valparaiso, IN FULL_TIME
  • Help Desk Technician Job Description Technical position providing 1 and limited 2 level support to Trust Tech, LLC staff and clients. The position is responsible for problem tracking, recording, resol...
  • 25 Days Ago

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Help desk technician
  • Family Express
  • Valparaiso, IN FULL_TIME
  • Help Desk Technician Job Description Technical position providing 1st and limited 2nd level support to Trust Tech, LLC staff and clients. The position is responsible for problem tracking, recording, r...
  • 25 Days Ago

F
Help Desk Associate
  • Family Express Career Center
  • Valparaiso, IN FULL_TIME
  • Company Foundations: Building relationships across all departments Culture-focused Internal growth opportunities Teamwork oriented Dedicated to the well-being of employees and communities Emphasis on ...
  • 9 Days Ago

F
Help Desk Associate
  • Family Express
  • Valparaiso, IN FULL_TIME
  • Company Foundations: Building relationships across all departments Culture-focused Internal growth opportunities Teamwork oriented Dedicated to the well-being of employees and communities Emphasis on ...
  • 10 Days Ago

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0 Help Desk Manager jobs found in Gary, IN area

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Sr. SAP ABAP Engineer
  • Bayforce
  • East Chicago, IN
  • Must Haves: · BS in Computer Science, Engineering or equivalent · 10+ years of experience in technical development roles...
  • 3/28/2024 12:00:00 AM

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Sr. SAP ABAP Engineer
  • Bayforce
  • East Chicago, IN
  • A client in the manufacturing industry is looking for a Senior ABAP Developer to develop specs on multiple SAP modules a...
  • 3/28/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Hotel Engine
  • East Chicago, IN
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour + bonuses / Medical, dental & vision / 401k match / ...
  • 3/28/2024 12:00:00 AM

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Enterprise Support Manager
  • Stripe
  • Chicago, IL
  • Who we are About Stripe Stripe's infrastructure and suite of APIs powers hundreds of thousands of businesses-from startu...
  • 3/26/2024 12:00:00 AM

A
App/Cloud Support Manager
  • Accenture
  • Chicago, IL
  • App/Cloud Support Manager (Accenture LLP; Chicago, IL): Accenture LLP has multiple openings for the position of App/Clou...
  • 3/26/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Hobart, IN
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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Help Desk Engineer
  • ITC Infotech
  • Chicago, IL
  • ITC Infotech is looking for a Deskside engineer to join the US Team. Location: Bloomington, MN / Chicago-IL / US-PA-Fort...
  • 3/24/2024 12:00:00 AM

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Technical Support Engineer- Remote Sites Support
  • Shirley Ryan AbilityLab
  • Chicago, IL
  • By joining our team, you'll be part of our life-changing Mission and Vision. You'll work in a truly inclusive environmen...
  • 3/24/2024 12:00:00 AM

Gary is a city in Lake County, Indiana, United States, 25 miles (40 km) from downtown Chicago, Illinois. Gary is adjacent to the Indiana Dunes National Park and borders southern Lake Michigan. Gary was named after lawyer Elbert Henry Gary, who was the founding chairman of the United States Steel Corporation. The city is known for its large steel mills, and as the birthplace of the Jackson 5 music group. The population of Gary was 80,294 at the 2010 census, making it the ninth-largest city in the state of Indiana. It was a prosperous city from the 1920s through the mid-1960s due to its booming ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$105,008 to $138,622
Gary, Indiana area prices
were up 1.3% from a year ago

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