Help Desk Manager jobs in Grand Forks, ND

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

P
Tier II Help Desk
  • Provider Resources, Inc.
  • Grand Forks, ND FULL_TIME
  • Position Description: Tier II Help Desk


    Under the supervision of the IT Support Manager, the Help Desk Support Specialist(Tier II Help Desk) will provide support for internal and external business processes. The Help Desk Support Specialist will perform a variety of tasks and projects in accordance with PRI’s Service Level Agreement (SLA) standards and protocols.


    Responsibilities:

    • Understand and represent PRI™'s mission, vision, and values to all internal and external customers
    • Engage clients in appropriate communication that manages client expectations and builds a collaborative relationship with the client
    • Provide first call resolution for internal and external users requiring assistance with issues and problems including any additional follow up that may be required
    • Interact with project team members in order to successfully fulfill contract obligations with the highest quality and in a timely manner meeting PRI™'s ISO requirements
    • Instills integrity throughout the organization via active participation in ISO requirements including but not limited to timely submission of Corrective Action Plans for all matters in which either PRI™'s standards and/or corporate contract standards have not been met. Communicating outcomes to team members to ensure a positive, open, environment which mitigates risk and achieves a culture of Continuous Quality Improvement
    • Adhere to PRI™'s production standards
    • Adhere to PRI™' policies and procedures
    • Knowledge of computer hardware and software including Microsoft Windows and Linux Operating systems current versions
    • Experience supporting MS Office Suite
    • Experience working with Active Directory
    • Monitor ManageEngine for tickets assigned to user queue and process based on assigned priority
    • Assist with on-boarding of new users
    • Advanced troubleshooting and multi-tasking skills
    • Install, test and configure new workstations, peripheral equipment and software
    • Excellent verbal and written communication skills
    • Work collaboratively with internal and external groups in a team environment to improve overall customer service and support
    • Work with software and hardware vendors to efficiently identify and resolve user issues
    • Respond to user’s requests for information and assists in problem resolution
    • Escalate problems that can’t be resolved at first level to next level technician within predetermined service level agreement
    • Assist systems and programming personnel as requested
    • Initiate corrective action or carries out instructions to resolve system problems
    • Strive to learn the job functions of the position’s immediate superior as well as peer level positions with whom the individual interacts
    • Fulfill departmental requirements in terms of providing administrative notification during periods of illness, vacation, or education
    • The position includes some evening, weekend and on-call work as required
    • Track, prioritize, and immediately document all issues with resolution using an IT support request system. Maintain IT tracking and status reports
    • Track, report and communicate status during problem resolution. Follow up on open IT issues to drive on-time closure. Ensures on time delivery
    • Facilitate and assist with projects within the Division as required
    • Assist with the maintenance of user accounts as required
    • Interact with PRI staff in a professional and accountable manner
    • Participation in team meetings as required
    • Provide assistance as needed to team members; technical assistance or other support
    • Perform system installation, backup, maintenance and problem solving
    • Assist in providing hardware and software support
    • Responsible for supporting, configuring, maintaining, and upgrading the corporate network.
    • Perform other duties as assigned

  • 21 Days Ago

S
Yard Help
  • Simonson Lumber
  • Grand Forks, ND FULL_TIME
  • -CDL Class B driver is a fulltime position w/ competitive pay (depending on experience), Health/Dental/Vision Insurance/PTO & profit sharing. -CDL driver's wage would be $22.00 to $26.00 and yard posi...
  • 25 Days Ago

O
Counter Help
  • Oakwells Commuter Rail
  • Grand Forks, ND FULL_TIME
  • Red River Valley Grill and Market located at the Grand Forks International Airport is looking for a Opening Associate. If you're friendly, have a quick smile, and are interested in meeting people from...
  • 10 Days Ago

I
Travel RN In Need Of Some Help
  • IDR Healthcare
  • Devils Lake, ND FULL_TIME
  • IDR Healthcare is seeking a travel nurse RN Skilled Nursing Facility for a travel nursing job in Devils Lake, North Dakota. Skilled Nursing Facility ~ Shift: 8 hours, flexible ~ Employment Type: Trave...
  • 1 Day Ago

W
A Family Practice Physician Is Needed for Locums Help in Minnesota
  • Weatherby Healthcare
  • Roseau, MN TEMPORARY,CONTRACTOR
  • Quick Facts:MinnesotaFamily PracticeBC requiredCall, Weekend callFP/OBDEA neededWhy Weatherby:Paid malpractice insurance; pre-paid travel and housing expensesAssignment details and time entry in onlin...
  • 2 Days Ago

G
Family Practice Physician Is Wanted for Locums Help in MN GMS# JOB-2925691
  • Global Medical Staffing
  • Baudette, MN FULL_TIME
  • Ready to start an exhilarating experience in healthcare? Pick up the phone and call us today.Must have active state licenseBC requiredWeekdaysACLS and NRP required10 - 18 patients per dayPossible of s...
  • 3 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Help Desk Manager jobs found in Grand Forks, ND area

T
Product Quality Supervisor Grand Forks FG
  • The Judge Group
  • Grand Forks, ND
  • The J.R. Simplot Company is a diverse, privately held organization, with roots firmly planted in agriculture and agricul...
  • 3/28/2024 12:00:00 AM

K
FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Grand Forks, ND
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

M
Nurse Practitioner or Physician Assistant - Grand Forks, ND
  • Mrg Exams
  • Grand Forks, ND
  • Job DescriptionJob Description Work can be performed by a Nurse Practitioner or Physician Assistant We are looking for t...
  • 3/28/2024 12:00:00 AM

T
Registered Nurse - Weekly Pay
  • Trusted Health
  • Grand Forks, ND
  • Trusted is seeking an experienced nurse for this exciting travel nursing assignment. Trusted has streamlined the travel ...
  • 3/27/2024 12:00:00 AM

T
Registered Nurse - Full Benefits Day 1
  • Trusted Health
  • Grand Forks, ND
  • Trusted is seeking an experienced nurse for this exciting travel nursing assignment. Trusted has streamlined the travel ...
  • 3/27/2024 12:00:00 AM

T
Progressive Care Unit - Registered Nurse
  • Trusted Health
  • Grand Forks, ND
  • Trusted is seeking an experienced nurse for this exciting travel nursing assignment. Trusted has streamlined the travel ...
  • 3/27/2024 12:00:00 AM

T
Medical Surgical Unit - Registered Nurse
  • Trusted Health
  • Grand Forks, ND
  • Trusted is seeking an experienced nurse for this exciting travel nursing assignment. Trusted has streamlined the travel ...
  • 3/27/2024 12:00:00 AM

C
PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Grand Forks, ND
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/25/2024 12:00:00 AM

Grand Forks is 74 miles (119 km) north of the Fargo-Moorhead area and 145 miles (233 km) south of Winnipeg, Manitoba. Grand Forks is on the western bank of the Red River of the North in an area known as the Red River Valley. The term "forks" refers to the forking of the Red River with the Red Lake River near downtown Grand Forks. According to the United States Census Bureau, the city has a total area of 20.09 square miles (52.03 km2), of which, 19.91 square miles (51.57 km2) is land and 0.18 square miles (0.47 km2) is water. Since it is in one of the flattest parts of the world, the city has f...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$94,351 to $124,554
Grand Forks, North Dakota area prices
were up 0.8% from a year ago

Help Desk Manager in Pueblo, CO
Help desk support job description pictures, typically work with automated help desk support in this set enduser or software programs used to cancel job.
December 15, 2019
Help Desk Manager in Dayton, OH
The growth of your business will also be facilitated through this software because it will help to build an even larger customer base with its consistency and convenience.
December 04, 2019
Help Desk Manager in Detroit, MI
Our online writing services are not limited help desk manager resume cover letter to essays only.
February 12, 2020