Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity / Affirmative Action Employer and strives to build a diverse workforce.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.
Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labor’s - E-Verify.
H2 Performance Consulting (H2) is seeking a Mid-Level Help Desk Support Specialist to support the Naval Sea Logistics Center (NAVSEALOGCEN).
The Mid-Level Help Desk Support will support all aspects of customer support for the assigned application(s).
The Mid-level Help Desk Support Specialist responsibilities will include providing :
Required Education :
Required Qualifications / Certifications :
IAT II certification (i.e., Security CE; CySA : GICSP; GSEC; SSCP; CND; or CCNA Security)
Clearance Qualifications :
Active Secret security clearance at the time of application
Qualified candidates may submit their resume to the career section of our company website at http : / / www.h2pc.com . All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email / phone to schedule initial phone screens.
Last updated : 2024-05-08
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