Help Desk Manager jobs in Honolulu, HI

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

A
Help Desk
  • Anistar Technologies
  • Honolulu, HI FULL_TIME
  • Position Summary

    This Position requires the following specific technical and professional background : The ideal candidate will have a minimum of 3 years’ experience in helpdesk

    Job Responsibilities :

    • Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
    • Provides polite and friendly customer service
    • Support all Cross-Domain solution requirements
    • Stay up-to-date and be familiar with CSfC capability packages
    • Stay up-to-date on CSfC-approved products and versions.

    The ideal candidate will possess the following :

    • 3 years of Helpdesk experience
    • IAT level 2

    Anistar PAYS YOU for referrals!!!!!!!! If you know any qualified job seekers looking for work, we want to talk with them! Call us to find out more information regarding our referral placement program!

    3 days ago
  • 1 Month Ago

A
Help desk
  • Anistar
  • Honolulu, HI FULL_TIME
  • Job Title : Helpdesk Location : Honolulu, HI Company Summary : Our client is a proven leader in information technology, innovative strategic technical planning, and program management offering a profe...
  • 1 Month Ago

S
Help Desk Specialist
  • Strativia
  • Honolulu, HI FULL_TIME
  • Job Purpose: To provide various levels of support services, including software and hardware troubleshooting, and IT customer support for Tripler Army Medical Center. Responsibilities: Resolve technica...
  • 24 Days Ago

T
Help Desk Technician
  • TEKsystems
  • Honolulu, HI CONTRACTOR
  • TEKsystems is seeking an IT professional to support our local enterprise-level client and is eager to grow their IT career! Are you someone with an IT degree looking to jumpstart your IT career? An ex...
  • 2 Days Ago

F
IT Help Desk Technician
  • Feed My People Food Bank
  • Wake Island, HI FULL_TIME
  • IT Help Desk Technician in a services company. Applicants must have working knowledge in the areas of PC maintenance and practical IT/help desk/network support. Good customer service skills are requir...
  • 16 Days Ago

H
IT Help Desk Technician II
  • Hawaii Gas
  • Honolulu, HI FULL_TIME
  • Overview PURPOSE STATEMENT: Responsible for troubleshooting and resolving all end user computer equipment and technology used by staff (PC, laptops, printers, copiers, AV equipment, desktop software a...
  • 26 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Help Desk Manager jobs found in Honolulu, HI area

C
Senior Project Manager - Data Center Hydraulic Modeler REMOTE
  • Careerbuilder
  • Honolulu, HI
  • CBRE Senior Project Manager - Data Center Hydraulic Modeler REMOTE Honolulu , Hawaii Apply Now Senior Project Manager - ...
  • 3/29/2024 12:00:00 AM

L
Network Engineer
  • Latitude, Inc.
  • Honolulu, HI
  • This position is looking for someone who has experience as a network engineer and has a security clearance. This positio...
  • 3/28/2024 12:00:00 AM

H
Assistant Project Manager
  • Hale Partners LLC
  • Honolulu, HI
  • Hale Partners, A local General Contracting company in the Honolulu are is interviewing qualified candidates! Small Gener...
  • 3/28/2024 12:00:00 AM

A
Senior Systems Engineer
  • Abel Personnel
  • Honolulu, HI
  • Job Description Job Description Our client, a fast-growing high-tech company, is seeking a Senior Systems Engineer who w...
  • 3/28/2024 12:00:00 AM

C
Senior Proposal Manager, Top Prospects - Remote
  • Careerbuilder
  • Honolulu, HI
  • Our People & Places Solutions business reinforces our drive to improve the lives of people everywhere and epitomizes the...
  • 3/27/2024 12:00:00 AM

C
Remote Senior Software Engineer - Oracle Health Data Intelligence Platform
  • Careerbuilder
  • Honolulu, HI
  • Oracle Remote Senior Software Engineer - Oracle Health Data Intelligence Platform Honolulu , Hawaii Apply Now Building o...
  • 3/27/2024 12:00:00 AM

H
Network Security Architect
  • Hawaiian Telcom
  • Honolulu, HI
  • Job Purpose: Oversees and maintains the Network Operations security practice and aligns closely with the CBI Security (C...
  • 3/26/2024 12:00:00 AM

H
Analyst II, Corporate Strategy
  • Hawaii Medical Service Association
  • Honolulu, HI
  • Job Summary **Hybrid Work Environment - Must reside in Hawaii** Pay Range: $64,915 - $103,415 Note: Individuals typicall...
  • 3/25/2024 12:00:00 AM

Honolulu (/ˌhɒnəˈluːluː/; Hawaiian: [honoˈlulu]) is the capital and largest city of the U.S. state of Hawaiʻi. It is an unincorporated part of and the county seat of the City and County of Honolulu along the southeast coast of the island of Oʻahu.[a] The city is the main gateway to Hawaiʻi and a major portal into the United States. The city is also a major hub for international business, military defense, as well as famously being host to a diverse variety of east-west and Pacific culture, cuisine, and traditions. Honolulu is the most remote city of its size in the world and is the westernmost...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$109,563 to $144,635
Honolulu, Hawaii area prices
were up 1.9% from a year ago

Help Desk Manager in Pueblo, CO
Help desk support job description pictures, typically work with automated help desk support in this set enduser or software programs used to cancel job.
December 15, 2019
Help Desk Manager in Dayton, OH
The growth of your business will also be facilitated through this software because it will help to build an even larger customer base with its consistency and convenience.
December 04, 2019
Help Desk Manager in Detroit, MI
Our online writing services are not limited help desk manager resume cover letter to essays only.
February 12, 2020