Help Desk Manager jobs in Jacksonville, FL

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

H
Branch Manager
  • Help at Home
  • Brunswick, GA FULL_TIME
  •   

    Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of.

    Help at Home is Hiring a Branch Manager in Brunswick!

    Now offering weekly pay!

    Reporting to the Area Leader, the Branch Manager will work to support the growth strategy and deliver at an operational level with end-to-end ownership of the branch financial and operational objectives. This role will deliver high quality service in a compliant environment with a focus on growth and service delivery excellence in their designated geographic area. The role will also work across the matrix functions of the Field Support Center (corporate) to ensure a reliable and consistent operating environment.

    Benefits

    Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, including 401K, along with lucrative bonuses in certain areas. 

    We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization. 

    Responsibilities


    · Support company and geographic growth targets
    o Develop and maintain local referral source relationships
    o Ensure client and caregiver onboarding targets and needs are achieved
    o Support (and at times, conduct) client onboarding
    o Ensure high standards for client satisfaction and retention


    · Ensure compliance with Local, State, Federal and Company regulations, policies, and procedures
    o Build and maintain culture of quality
    o Manage team to deliver quality care that adheres to policies and procedures
    o Ensure client and employee file compliance
    o Maintain accurate incident records and implement actions to resolve issues
    o Collaborate with Q&C Lead, Clinical Managers, and Quality Assurance Nurses for audits
     

    · Maintain operational excellence
    o Own branch KPIs and support Area leadership to develop internal reporting packages
    o Review KPIs daily, weekly & monthly with Area Leadership and identify actions to improve performance
    o Monitor and make necessary improvements to revenue and utilization
    o Manage branch operating expenses to budget, including approval of payroll, PTO, and overtime
    o Supervise and delegate duties and establish proper accountability for staff members
    o Liaise with local contracting entity for contract services and operations
    o Process authorizations to ensure updated information is documented on client files
    o Review and approve client caregiver assignment to ensure client needs and caregiver availability and preferences are achieved
    o Ensure outstanding client service delivery
    o Resolve issues reported from Care Coordinators and clients, and report to the Director of Market Ops as required
    o Escalate business issues, whether operational or financial (revenue, collections, etc.)
     

    · Team Leadership
    o Lead a team of Care Supervisors, Caregivers, Branch Administrative staff
    o Forecast staffing needs and develop a recruitment and staffing plan
    o Oversee recruitment, screening, and selection to meet needs
    o Approve new hires and ensure quality training
    o Conduct performance reviews for direct reports and manage local recognition program
    o Coach and mentor team, including direct responsibility for employee improvement, satisfaction, and retention

    · Office Management & Business Improvement
    o Arbitrate grievances reported from field or administrative staff
    o Coordinate with Dir of Market Ops on the purchase, maintenance, and repair of the facility
    o Collaborate with support functions (compliance, legal, HR, finance, marketing) as needed in support of effective field operations
    o Develop and implement best-in-class processes in branch, sharing innovative practices across branches
    o Champion organizational change and improvement initiatives

    Required Skills/Abilities

    • Business Growth
    o 3 years of team leadership or supervisory experience
    o Experience supporting senior management in achieving growth objectives
    o Adaptive to change and emotionally intelligent
    o Team player with ability to work Independently
    o Process improvement experience supporting the development, review,
    and revision of processes and policies as needed

    • People Development
    o Motivated to make a difference in other people's lives
    o Ability to collaborate, inspire, and hold others accountable
    o Desire and aptitude for coaching, feedback, and reinforcement
    o Ability to support behavior change and culture-building

    • Management
    o Exhibition of the highest ethical standards while demonstrating accountability & ownership
    o Strong organizational skills, attention to detail, ability to prioritize and
    meet deadlines in fast paced environment
    o Professional oral and written communication skills
    o Strong problem solving and conflict resolution skills
    o Proficient Computer Skills, including Microsoft Word, Excel, PowerPoint

    Education and Experience
    o Bachelor’s degree in business or related field
    o Experience in homecare, healthcare, healthcare services

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

    Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

  • 4 Days Ago

B
Help Desk Technician
  • BRS
  • Jacksonville, FL FULL_TIME
  • Vista Defense Technologies is currently hiring a Help Desk Technician to support the NHJ. Must have a current Security CE (enrolled in CEP) certification, prior to accepting employment with the Naval ...
  • Just Posted

B
Help Desk Technician
  • BBNCALLJOBSROLLUP
  • Jacksonville, FL FULL_TIME
  • Vista Defense Technologies is currently hiring a Help Desk Technician to support the NHJ. Must have a current Security CE (enrolled in CEP) certification, prior to accepting employment with the Naval ...
  • Just Posted

V
Help Desk Technician
  • VDTCANDIDATEPORTAL
  • Jacksonville, FL FULL_TIME
  • Vista Defense Technologies is currently hiring a Help Desk Technician to support the NHJ. Must have a current Security CE (enrolled in CEP) certification, prior to accepting employment with the Naval ...
  • Just Posted

B
Help desk technician
  • Brooksource
  • Jacksonville, FL FULL_TIME
  • Customer Support Technician (Call Center Support) 12 Month Rolling Contract Location : Tallahassee, Jacksonville, & Orlando FL (Hybrid work environment) Brooksource is currently screening for a confid...
  • 3 Days Ago

A
Help Desk Specialist I
  • Abacus Solutions Group, LLC
  • Brunswick, GA FULL_TIME
  • DescriptionAbacus Solutions Group: We're built on our shared core values! We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers mean...
  • 6 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Help Desk Manager jobs found in Jacksonville, FL area

E
Remote Tier 2 IT Field Technician ( SAC )
  • Enterprise Integration
  • Jacksonville, FL
  • Job Description Job Description JOB DESCRIPTION JOB TITLE: Tier 2/Field Services Technician LOCATION: Jacksonville, FL I...
  • 3/28/2024 12:00:00 AM

T
IT Service Desk - Client Success Manager ( REMOTE )
  • ThinkHire LLC
  • Jacksonville, FL
  • Job Description Job Description IT Service Desk - Client Success Manager Job Description Operational Management: · Overs...
  • 3/28/2024 12:00:00 AM

F
Assistant Director of Information Systems (E-Systems)
  • Florida State College at Jacksonville
  • Jacksonville, FL
  • If you are a current FSCJ employee please log into the iHub at my.FSCJ.edu to apply for Job Opportunities. Florida State...
  • 3/28/2024 12:00:00 AM

T
Assistant Project Manager II
  • The Haskell Company
  • Jacksonville, FL
  • Overview: Are you ready to move your career forward, and start the BEST job of your life? Haskell is committed to provid...
  • 3/27/2024 12:00:00 AM

I
EDI Manager
  • ICX Group
  • Jacksonville, FL
  • ICX Group is looking for an EDI Manager to work with one of our clients in the Jacksonville area. This is a direct hire,...
  • 3/25/2024 12:00:00 AM

T
IT Service Desk - Client Success Specialist
  • ThinkHire LLC
  • Jacksonville, FL
  • Job Description Job Description IT Service Desk - Client Success Specialist Job Description Operational Management: · Ov...
  • 3/25/2024 12:00:00 AM

T
Business Support Manager - Finance - SSFO
  • The Bank of America Corporation
  • Jacksonville, FL
  • The Specialized Servicing and Fulfillment Operations (SSFO) organization is a dynamic organization committed to deliveri...
  • 3/24/2024 12:00:00 AM

L
Classified Transport Network Domain Architect
  • Leidos
  • Jacksonville, FL
  • Description Leidos currently has an opening on the Navy ‘Service Management, Integration and Transport’ (SMIT) Contract ...
  • 3/7/2024 12:00:00 AM

Jacksonville is the most populous city in Florida, the most populous city in the southeastern United States and the largest city by area in the contiguous United States. It is the seat of Duval County, with which the city government consolidated in 1968. Consolidation gave Jacksonville its great size and placed most of its metropolitan population within the city limits. As of 2017 Jacksonville's population was estimated to be 892,062. The Jacksonville metropolitan area has a population of 1,523,615 and is the fourth largest in Florida. Jacksonville is centered on the banks of the St. Johns ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$99,888 to $131,862
Jacksonville, Florida area prices
were up 1.5% from a year ago

Help Desk Manager in Pueblo, CO
Help desk support job description pictures, typically work with automated help desk support in this set enduser or software programs used to cancel job.
December 15, 2019
Help Desk Manager in Dayton, OH
The growth of your business will also be facilitated through this software because it will help to build an even larger customer base with its consistency and convenience.
December 04, 2019
Help Desk Manager in Detroit, MI
Our online writing services are not limited help desk manager resume cover letter to essays only.
February 12, 2020