Help Desk Manager jobs in Kaneohe, HI

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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IT Help Desk Technician
  • Feed My People Food Bank
  • Wake Island, HI FULL_TIME
  • IT Help Desk Technician in a services company. Applicants must have working knowledge in the areas of PC maintenance and practical IT/help desk/network support. Good customer service skills are required.

    NOTE: This job can be done almost 100% Work-From-Home. All necessary equipment will be provided upon hire.

    Job Description:

    PC Support - manage PC maintenance and help-desk related tasks

    Customer Service - answer phones, assist customers, open service orders

    Net Admin - manage Server administration and network/security support tasks

    Engage with clients in a friendly and professional manner while actively listening to their concerns

    Performing work in this jobs occupational field requires the application of advanced professional disciplines requiring a minimum 2 years of experience and extensive, applied use of related concepts, practices, and methods.

    Experience:

    The primary or most necessary skills required for this job are leadership, strong people and project management, and organizational skills.

    Other important skills include excellent written and oral communication, analytical, inter-personal and computer skills.

    Proficient with all Microsoft Products including Word, Excel, O365.

    Knowledge with Azure Cloud Computing a plus.

    Solid understanding of computers, networks and software.

    High attention to Detail.

    Ability to work in a fast paced, high-pressure environment.

  • 10 Days Ago

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IT Help Desk Technician
  • Robert Half
  • Honolulu, HI OTHER
  • Robert Half is seeking an IT Help Desk Technician for an on-site long-term contract role in Honolulu. The position involves assisting in the operational management of imaging informatics platforms. Th...
  • Just Posted

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HELP DESK TECHNICIAN
  • Hawaii Tech Support
  • Honolulu, HI FULL_TIME
  • Firm: Hawaii Tech Support Category: Full Time Created: 09-13-2017 Education: Diploma Branch: IT Team Experience: Entry Level (Less than 2 years of Experience) Work city: Honolulu, Hawaii Salary: Compe...
  • 5 Days Ago

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Help Desk Technician
  • TEKsystems
  • Honolulu, HI CONTRACTOR
  • TEKsystems is seeking an IT professional to support our local enterprise-level client and is eager to grow their IT career! Are you someone with an IT degree looking to jumpstart your IT career? An ex...
  • 23 Days Ago

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IT Help Desk Technician II
  • Hawaii Gas
  • Honolulu, HI FULL_TIME
  • Overview PURPOSE STATEMENT: Responsible for troubleshooting and resolving all end user computer equipment and technology used by staff (PC, laptops, printers, copiers, AV equipment, desktop software a...
  • 1 Month Ago

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Information Technology Help Desk Contact Center Analyst - Honolulu
  • Frontline Managed Services
  • Honolulu, HI FULL_TIME
  • DescriptionDo you want to shift gears into a new IT career? We will steer your future towards the finish line!Frontline Managed Services is looking for talented individuals who are passionate about te...
  • 25 Days Ago

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0 Help Desk Manager jobs found in Kaneohe, HI area

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Network Engineer
  • General Dynamics Information Technology
  • Camp Smith, HI
  • Please take this opportunity to join one of GDIT's fastest long-standing growing programs! US Battlefield Information Co...
  • 4/18/2024 12:00:00 AM

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On-Site Assistant Project Manager & EHS
  • Rivet Operations Company Llc
  • Pearl City, HI
  • Work Location: Pearl Harbor, HI On-Site Assistant Project Manager & Environmental, Health, & Safety (EHS) Manager Job Su...
  • 4/18/2024 12:00:00 AM

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Staff Support Specialist
  • Clear Resolution Consulting, LLC
  • Wahiawa, HI
  • >> Staff Support Specialist Staff Support Specialist Summary Title:Staff Support SpecialistID:2316Location:Wahiawa, Hawa...
  • 4/16/2024 12:00:00 AM

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Analyst II, Corporate Strategy
  • Hawaii Medical Service Association
  • Honolulu, HI
  • Job Summary **Hybrid Work Environment - Must reside in Hawaii** Pay Range: $64,915 - $103,415 Note: Individuals typicall...
  • 4/14/2024 12:00:00 AM

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Data Processing User Support Technician I, II - Kaleiopuu Elementary
  • Teach In Hawaii
  • Waipahu, HI
  • Description The authorized level of the position is Data Processing User Support Technician II. Applications are being a...
  • 4/14/2024 12:00:00 AM

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Site Safety Health Officer/Quality Control Manager - Ahtna Infrastructure & Technologies
  • Ahtna, Inc.
  • Honolulu, HI
  • Summary The Site Safety & Health Officer (SSHO) develops, coordinates, and supervises the implementation and maintenance...
  • 4/14/2024 12:00:00 AM

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Director, Business Development - Indo-Pacific Defense & Intelligence Community Partners
  • Leidos
  • Honolulu, HI
  • Description Director, Business Development for Indo-Pacific Defense & Intelligence Community Partners is charged with id...
  • 3/20/2024 12:00:00 AM

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Telecommunications Engineering Technician
  • Leidos
  • Honolulu, HI
  • Description The National Airspace Systems Integration Support (NISC) program at Leidos is seeking a Telecommunications E...
  • 3/7/2024 12:00:00 AM

Kaneohe is located at 21°24′33″N 157°47′57″W / 21.40917°N 157.79917°W / 21.40917; -157.79917 (21.409200, -157.799084). Nearby towns include Kailua to the east, reached either by Kāneʻohe Bay Drive (State Rte. 630) or Kamehameha Highway (State Rte. 83), the former also providing a connection to Marine Corps Base Hawaii, and the latter connecting to Interstate H-3 and (at Castle Junction) Pali Highway (State Rte. 61) to Honolulu. Likelike Highway (State Rte. 63) runs southwest over and through the Koʻolau to Honolulu. Likelike provides connections to Kahekili Highway and Heʻeia, and H-3 south...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$109,536 to $144,596
Kaneohe, Hawaii area prices
were up 1.9% from a year ago

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