Help Desk Manager jobs in Lima, OH

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Technician
  • Mammoth Tech
  • Defiance, OH FULL_TIME
  • Location(s): Must work in the Defiance, OH office

    Reports to: Helpdesk Supervisor

    FLSA Type: Non-Exempt 

    HOURS: 8AM - 5PM

    ABOUT MAMMOTH TECH:    

    Mammoth Tech provides versatile and tech-savvy contact center and debt collections services for the world’s largest brands.  Some of our clients have included a Top-10 Global Restaurant Company, and a Top-15 U.S. Healthcare System.  We specialize in many business process outsourcing efforts such as contact center work, IT as a Service, and debt collections. 

    We are a fast-paced, quickly growing company with a coast-to-coast presence, looking to expand multi-fold over the next few years.  We currently have over 500 employees in 35 states.  We maintain a network of subcontractor relationships that we routinely work with in another 8 locations.

    POSITION SCOPE:  

    Mammoth Tech Help desk technician must have the good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.

    DUTIES & RESPONSIBILITIES:

    • Serve as the first point of contact for customers seeking technical assistance over the phone or email.  
    • Perform remote troubleshooting through diagnostic techniques and pertinent questions.  
    • Determine the best solution based on the issue and details provided by customers.  
    • Walk the customer through the problem-solving process.  
    • Direct unresolved issues to the next level of support personnel.  
    • Provide accurate information on IT products or services.  
    • Record events and problems and their resolution in logs.  
    • Follow-up and update customer status and information.  
    • Pass on any feedback or suggestions by customers to the appropriate internal team.  
    • Identify and suggest possible improvements on procedures.  
    • Other duties as assigned. 

    REQUIRED SKILLS/ABILITIES: 

    • Excellent verbal and written communication skills. 
    • Proficient in Microsoft Office Suite or related software. 
    • Excellent organizational skills and attention to detail. 
    • Excellent interpersonal skills. 
    • Ability to explain technical information in understandable language to non-technical staff members. 
    • Flexibility to work a variety of shifts with minimal notice 
    • Available to work regular overtime 
    • Proficiency with Windows Operating system and Thin Client environments 
    • Excellent oral communication skills 
    • Detail-oriented to keep detailed notes on tickets 
    • Highly organized to keep Help desk tickets order 
    • Ability to diagnose and resolve basic computer technical issues 
    • Extremely motivated self-starter 
    • Strong desire to learn 
    • Ability to work as a Team member 

    QUALIFICATION/EDUCATION AND EXPERIENCES:

    • High School diploma or equivalent  
    • 2 years of experience working in a help desk environment 

    PHYSICAL REQUIREMENTS: 

    • Prolonged periods sitting at a desk and working on a computer. 
    • Must be able to lift up to 15 pounds at times. 
    • This position must be located in our Defiance, OH office
    • This position will be required to work 8AM - 5PM EST and possibly a rotating on call schedule.

     

    Mammoth Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

    Mammoth Tech is an Affirmative Action/ Equal Opportunity Employer.  

     

     

     

     

     

  • 1 Day Ago

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Help Desk Administrator
  • Vision Government Solutions Inc
  • Findlay, OH FULL_TIME
  • About Vision: Vision Government Solutions is a leading high-tech Government Technology firm providing cutting-edge software and services to the public sector. Through our efforts, local communities ha...
  • 13 Days Ago

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Help Desk-Mid Shift
  • Totally Promotional
  • Coldwater, OH FULL_TIME
  • Now is a great time to start a career with Totally Promotional! Totally Promotional has been a leader in the promotional products industry since 1993. Over the past 30 years, our family-owned company ...
  • 14 Days Ago

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Care aide
  • Help at Home
  • Oakwood, OH FULL_TIME
  • Help at Home is the nation’s leading provider of in-home support to seniors. We are currently hiring in your community! Join our team TODAY and begin building your career in a high-demand industry. Wh...
  • Just Posted

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Restaurant Help
  • The Orchard Tree
  • Van, OH PART_TIME,FULL_TIME
  • You will work in a fast paced environment. Teamwork and customer service is the key to our success! Candidate will have a positive attitude and be flexible when necessary. Must follow company policies...
  • 23 Days Ago

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Shop Help
  • HULL BROTHERS, INC
  • Fort Recovery, OH FULL_TIME
  • Candidate should have mechanical skills and eagerness to work on farm equipment. This position has a variety of duties. Areas could include: new equipment assembly, general maintenance and repairs to ...
  • 16 Days Ago

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0 Help Desk Manager jobs found in Lima, OH area

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Customer Solutions Manager
  • IsoTalent
  • Minster, OH
  • Customer Solutions Manager Are you ready to revolutionize the aluminum slitting industry and take your career to new hei...
  • 3/28/2024 12:00:00 AM

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Quality Engineer-Processing
  • The Judge Group
  • Minster, OH
  • About the job ABOUT THE JOB: At Danone, Manufacturing the best products and supplying them to meet demand is a key drive...
  • 3/28/2024 12:00:00 AM

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Network Administrator
  • MJ Recruiters
  • Findlay, OH
  • Network Administrator - Initially onsite, eventually HYBRID SCHEDULE Findlay, OH area Salary depends on education and ex...
  • 3/28/2024 12:00:00 AM

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Copier Field Service Engineer
  • PERRY proTECH
  • Lima, OH
  • Job Description Job Description Have you ever wanted to be an Employee Owner? We are looking for a motivated and results...
  • 3/27/2024 12:00:00 AM

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NetWitness - Senior Engineer, Technical Support (AMER Hours)
  • NetWitness LLC
  • Cairo, OH
  • NetWitness - Senior Engineer, Technical Support (AMER Hours) As one of the most established cybersecurity companies in t...
  • 3/26/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Sidney, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/26/2024 12:00:00 AM

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Service Desk Manager
  • Blanchard Valley Hospital
  • Findlay, OH
  • PURPOSE OF THIS POSITION The Service Desk Manager is responsible for overseeing the day-to-day operations of the help de...
  • 3/25/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Sidney, OH
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/24/2024 12:00:00 AM

Lima (/ˈlaɪmə/ LY-mə) is a city in and the county seat of Allen County, Ohio, United States. The municipality is located in northwestern Ohio along Interstate 75 approximately 72 miles (116 km) north of Dayton and 78 miles (126 km) south-southwest of Toledo. As of the 2010 census, the city had a population of 38,771. It is the principal city of and is included in the Lima, Ohio metropolitan statistical area, which is included in the Lima–Van Wert–Wapakoneta, OH, combined statistical area. Lima was founded in 1831. The Lima Army Tank Plant, built in 1941, is the sole producer of the M1 Abrams....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$99,173 to $130,919
Lima, Ohio area prices
were up 1.3% from a year ago

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