Help Desk Manager jobs in Manchester, NH

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Technician
  • Drummond Woodsum
  • Manchester, NH FULL_TIME
  • Help Desk Technician
    Portland, Maine

    Drummond Woodsum is seeking a full-time Help Desk Technician to join our IT team and support our attorneys and staff in their day-to-day technology needs, scheduled for 10:30 am – 7:00pm Monday – Friday. This position will be based in our Portland, Maine office, with occasional needs to travel to our satellite offices in New Hampshire. Prior experience in a legal setting is a plus, but we will train the right person who has a combination of technical skills and experience, along with the motivation and ability to learn new skills.

    Responsibilities:

    • Provide on-site and remote support (via telephone, video conference, etc.) to employees and guests for company issued/approved computer systems, devices, applications, or other related issues
    • Prioritize and execute tasks in demanding situations, and respond positively and accurately to a variety of requests
    • Troubleshoot issues and provide answers by identifying problems, researching answers, and guiding clients through corrective steps and educating to reduce reoccurring issues
    • Provide training to end users on systems, programs, and procedures

    Skills:

    • Advanced knowledge of Microsoft Office programs
    • Excellent technical knowledge of standard hardware, software, and peripheral accessories
    • Excellent customer service and communication skills
    • Present ideas and technical information to our employees in a user-friendly manner
    • Be self-motivated, personally committed to excellence, and interested in contributing to a teamwork-oriented environment
    • Experience with document management systems and legal services technology is a plus, particularly LMS and WorkSite

    At Drummond Woodsum we are committed to the growth and development of our employees. Our focus is geared toward fostering a culture where you can work with and learn from diverse individuals, explore and expand your capabilities, and are valued for the contributions and perspectives you bring.

    This is a full-time position, with a competitive salary and comprehensive benefits available, including insurances (health, dental, vision, life/AD&D), disability (both long-term and short-term), paid time off, 12 weeks paid parental leave, 401(k) retirement plan with profit-sharing, and HSA contributions for employees enrolled in our HSA plan. For consideration, please submit your resume and cover letter by email to hr@dwmlaw.com. We look forward to hearing from you.


    Applying for an Open Position

    If you would like to apply for an open position, you enjoy a challenge, and would like to join our top-notch team, please submit your resume and letter of interest via e-mail to hr@dwmlaw.com. No phone calls, please. All inquiries held in the strictest confidence.

    Drummond Woodsum offers a generous benefits package including your choice of medical/dental plans with wellness reimbursements, life insurance, short and long-term disability insurance, 401k/Profit Sharing plan, paid holidays, paid vacation, personal and sick time, on-site subsidized parking, longevity bonuses and more. We are committed to diversity and inclusion in our hiring practice and encourage qualified candidates of all backgrounds to apply for open positions.

  • 1 Month Ago

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Level III Help Desk Technician
  • Market Street Talent
  • Manchester, NH FULL_TIME
  • Job DetailsCould you be a good fit? We are looking for the best, highly skilled Level III Technician to join the team of our exceptional client located for a full-time opportunity located in Mancheste...
  • 1 Month Ago

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IT Support Specialist (User Support / Help Desk)
  • Center for Life Management
  • Derry, NH FULL_TIME
  • Fulfill your purpose at CLM: https://www.youtube.com/channel/UC8bCS3JufXrPyr7SgiLrusQ Summary Statement Center for Life Management (CLM) provides the area's most comprehensive array of outpatient ment...
  • 6 Days Ago

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Restaurant Help
  • Mangia Italian Restaurant
  • Manchester, NH PART_TIME
  • Restaurant help needed. Two positions needed kitchen prep And Dishwasher. Please read job description before applying. Thank you! Kitchen prep ***LINE COOKS OVERQUALIFIED for this position***prep incl...
  • 28 Days Ago

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Advanced Summer Help
  • Maine Drilling & Blasting Inc
  • Auburn, NH FULL_TIME
  • Advanced Summer Help - Intern - Summer 2024 This position is open to college students, preferably in Construction Management or Civil Engineering programs. Geared toward those hands-on, field-oriented...
  • 1 Day Ago

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Material Handler/ Yard help
  • New Hampshire Steel Fabricators LLC
  • Goffstown, NH FULL_TIME
  • Yard help material handler position open @ fast-paced steel fabricator in Goffstown NH. Responsible for loading & unloading of deliveries w/ fork-lift/ Lull. Will be exposed to weather both indoor & o...
  • 16 Days Ago

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0 Help Desk Manager jobs found in Manchester, NH area

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Director, Software Engineering (Risk Tech)
  • Capital One
  • Manchester, NH
  • 314 Main Street (21020), United States of America, Cambridge, Massachusetts Director, Software Engineering (Risk Tech) I...
  • 4/15/2024 12:00:00 AM

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Lead Data Engineer, Finance Tech
  • Capital One
  • Manchester, NH
  • West Creek 3 (12073), United States of America, Richmond, Virginia Lead Data Engineer, Finance Tech Do you love building...
  • 4/15/2024 12:00:00 AM

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Senior Software Engineer, DevOps (Python, Microsoft SQL)
  • Capital One
  • Manchester, NH
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, DevOps (Python, Microsoft SQL) Do...
  • 4/15/2024 12:00:00 AM

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Senior Software Engineer, Full Stack
  • Capital One
  • Manchester, NH
  • Center 3 (19075), United States of America, McLean, Virginia Senior Software Engineer, Full Stack Do you love building a...
  • 4/15/2024 12:00:00 AM

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Senior Software Engineer, Full Stack (Java, AWS)
  • Capital One
  • Manchester, NH
  • West Creek 1 (12071), United States of America, Richmond, Virginia Senior Software Engineer, Full Stack (Java, AWS) Do y...
  • 4/15/2024 12:00:00 AM

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Lead Machine Learning Engineer, Finance Tech
  • Capital One
  • Manchester, NH
  • Center 2 (19050), United States of America, McLean, Virginia Lead Machine Learning Engineer, Finance Tech As a Capital O...
  • 4/15/2024 12:00:00 AM

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Sr. Software Engineer, Back End
  • Capital One
  • Manchester, NH
  • 201 Third Street (61049), United States of America, San Francisco, California Sr. Software Engineer, Back End Do you wan...
  • 4/15/2024 12:00:00 AM

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Principal Associate, Endpoint Security Engineer
  • Capital One
  • Manchester, NH
  • Center 3 (19075), United States of America, McLean, Virginia Principal Associate, Endpoint Security Engineer Do you love...
  • 4/15/2024 12:00:00 AM

Manchester is a city in the southern part of the U.S. state of New Hampshire. It is the most populous city in northern New England, an area comprising the states of Maine, New Hampshire, and Vermont. As of the 2010 census the city had a population of 109,565, up slightly to 111,196 in a 2017 estimate. The combined Manchester-Nashua Metropolitan Area had a 2010 population of 400,721. Manchester is, along with Nashua, one of two seats of Hillsborough County, the state's most populous. Manchester lies near the northern end of the Northeast megalopolis and straddles the banks of the Merrimack Rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$107,851 to $142,371
Manchester, New Hampshire area prices
were up 1.4% from a year ago

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