Help Desk Manager jobs in Mcallen, TX

IT HELP DESK SPECIALIST

City of Edinburg in Edinburg, TX is actively seeking a dedicated IT Help Desk Specialist to perform functions within the Information Technology Department. Are you seeking engaging work? Do you wish to advance your career in the records division? Does working for a rapidly growing city sound appealing to you? If so, please continue reading!

The IT Help Desk Specialist position earns competitive pay to commensurate with experience. We provide great benefits and perks, including paid holidays, paid time off (PTO), life & ADD insurance, a retirement plan with a 7% employee contribution and a city match of 2 to 1, 100%-paid medical and 100%-paid dental with optional dependent coverage, workers compensation, and Family and Medical Leave Act (FMLA). Additionally, we offer our employees an employee assistance program (EAP), a healthy lifestyle program, and access to Active Edinburg fitness centers. If this sounds like the right opportunity to work with a fast paced department, apply to join our team today!

ABOUT CITY OF EDINBURG

Edinburg is the fastest growing city in the Rio Grande Valley, with a 23% growth rate since 2010, and is among the top five fastest-growing cities in the state. It has been recognized as an all-American city three times by the National Civic League, placing it among a handful of outstanding communities in the nation. Our wonderful city has exceptional entertainment, arts & culture, recreation, and education, which makes it a great place to work.

Our employees share our dedication to the city, which is why we like to show them our appreciation for their commitment. We do this by providing competitive compensation, exceptional PTO opportunities, and other great benefits to help them lead healthy, productive lives. We care about people, and that includes both our residents and employees!

A DAY IN THE LIFE OF AN IT HELP DESK SPECIALIST

As an IT Help Desk Specialist, you spend your day ensuring an outstanding level of technical support by providing direct IT support to city staff. Your work typically involves providing first-line assistance for operational problems of city staff information technology systems. Your job is essential to the city, you install, maintain, and perform minor repairs to hardware, software, cameras or information resources equipment. You are constantly on your toes and ready for any new and unexpected challenges that may arise in the city. This can include overseeing the Helpdesk system and be able to assign tasks to technicians. You also assist with scheduled service calls, interact with all users and also interact with vendors for supplies and equipment. You enjoy being helpful and have no problem providing assistance and support to other divisions within the department as needed. The city needs someone like you with skills in information technology and you finding genuine enjoyment in what you do!

QUALIFICATIONS FOR AN IT HELP DESK SPECIALIST

• Associate Degree in computer hardware and software repair.
  • Bachelor's Degree in related field.
• Requires one (1) year experience in installing and supporting all of the following but not limited to: Windows OS, Server Office Suites, PC deployment, Antivirus management, remote user networking, TCP/IP, third party software troubleshooting.
  • Three (3) years' experience in related field.

• Ability to pass a pre-employment drug test administered by the City of Edinburg at the city's expense

• Bilingual English/Spanish Preferred

Are you someone who can handle multiple tasks? Do you have excellent oral and written communication skills? Are you attentive to detail? Do you enjoy working as part of a team? Is dependability one of your strengths? If yes, you might just be perfect for this IT Help Desk Specialist job!

READY TO JOIN OUR TEAM?

If you feel that you have the right skills to succeed as our Web Developer II, apply now using our mobile-friendly application.

Location: 78541

Applicants will be subject to a complete background investigation. Incomplete, inaccurate and/or failure to report information will cause the applicant rejection from consideration.

Applicants must also take and pass a pre-employment drug test administered by the City of Edinburg at the City's expense.