Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Are you passionate about information technology and ready to join a high energy, collaborative team? The Almond Board of California is searching for a key member for our IT team. The role of the Help Desk Specialist is to provide exceptional front line technical support and resolution to basic computer, application, systems, device, access, and technical problems for users within our organization both in person and remotely. This is a non-exempt position with a hybrid work schedule including a few days in person per week at our headquarters in Modesto, CA.
What you’ll be doing:
Our ideal candidate requirements:
Why ABC?
The Almond Board of California is a respected industry association that globally promotes California Almonds on behalf of over 7,600 growers and 100 processors under the supervision of the US Department of Agriculture. We are proud to offer competitive compensation and generous benefit programs to our valued team members.
In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity, in any program or activity conducted or funded by USDA (not all bases apply to all programs). Remedies and complaint filing deadlines vary by program or incident.
ABC is an equal employment opportunity employer EEO
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0 Help Desk Manager jobs found in Modesto, CA area