Help Desk Manager jobs in Monroe, LA
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- Technologix
-
Ruston, LA
PART_TIME
-
Quarterly Part-Time in Ruston, LA - Entry Level
Open to current Louisiana Tech University students
Reports to Strategic Initiatives Manager
Summary
We are looking for a qualified Help Desk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.
An excellent Help Desk Technician must have sufficient technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and composed.
Your goals will be to build value for clients that will help protect the company’s character and business.
IT Help Desk – Part-Time Technician Responsibilities
- Serve as a professional and competent point of contact for customers seeking technical assistance over the phone or via service ticket
- Follow Technologix standard operating procedures (SOPs) during training and production phases of employment
- Complete remote troubleshooting through diagnostic techniques and pertinent questions
- Discover the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unsolved issues to the next level of support personnel
- Provide detailed information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on / escalate any client feedback or suggestions to the appropriate internal team
- Identify and suggest possible improvements to procedures
IT Help Desk – Part-Time Technician Requirements
- Actively pursuing a degree in Cyber Engineering, CIS, or related field
- Some experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases, and remote control
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and solve basic technical issues
- Proficiency in English
- Excellent verbal and written communication skills
- Customer-oriented and cool-tempered
- Must be eligible to work in the US without sponsorship
- 22 Days Ago
- Uhaul International
-
Bastrop, LA
PART_TIME,FULL_TIME
- U-Haul is currently looking for Moving Help® Service Providers in your area to help assist our customers with loading, unloading, packing, unpacking and their overall moving needs. Join our marketplac...
- 24 Days Ago
- MCR
-
West Monroe, LA
PART_TIME
- The Front Desk Agent at the Hilton Garden Inn in West Monroe is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ES...
- 7 Days Ago
- MCR Hotels
-
West Monroe, LA
FULL_TIME
- Front Desk Agent Hilton Garden Inn West Monroe, 400 Mane Street, West Monroe, Louisiana, United States of America Req #5864 Friday, March 22, 2024 The Front Desk Agent at the Hilton Garden Inn in West...
- 21 Days Ago
- North Louisiana Orthopedic & Sports Medicine Clinic
-
Ruston, LA
FULL_TIME
- Welcomes patients Optimizes patients satisfaction and providers time Keeps patient appointments on schedule by notifying provider of patients arrival Comforts patients by answering any questions Maint...
- 22 Days Ago
- North Louisiana Orthopedic & Sports Medicine Clinic
-
Monroe, LA
FULL_TIME
- Welcomes patientsOptimizes patients satisfaction and providers timeKeeps patient appointments on schedule by notifying provider of patients arrivalComforts patients by answering any questionsMaintains...
- 24 Days Ago
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0 Help Desk Manager jobs found in Monroe, LA area
- Carter's/OshKosh
-
Monroe, LA
- QUESTIONNAIRE-3-52 1244 **Employee Type:** Regular **If you are** **a CURRENT Carters** **employee, you MUST apply throu...
- 4/19/2024 12:00:00 AM
- Hiring Now!
-
Monroe, LA
- Overview: Explore ATI (Passport and Launch) are travel programs for physical therapists that offers short term and long ...
- 4/17/2024 12:00:00 AM
- Ati Physical Therapy
-
Monroe, LA
- Overview: Explore ATI (Passport and Launch) are travel programs for physical therapists that offers short term and long ...
- 4/17/2024 12:00:00 AM
- Hiring Now!
-
Monroe, LA
- Overview: Explore ATI (Passport and Launch) are travel programs for physical therapists that offers short term and long ...
- 4/17/2024 12:00:00 AM
- Hiring Now!
-
Monroe, LA
- Overview: Explore ATI (Passport and Launch) are travel programs for physical therapists that offers short term and long ...
- 4/17/2024 12:00:00 AM
- Hiring Now!
-
Monroe, LA
- Overview: Explore ATI (Passport and Launch) are travel programs for physical therapists that offers short term and long ...
- 4/17/2024 12:00:00 AM
- Midway Products Group Inc
-
Monroe, LA
- ** IT Application Support Specialist** **Job Category****:** Info Technology **Requisition Number****:** APPLI002081 Sho...
- 4/16/2024 12:00:00 AM
- Hiring Now!
-
Monroe, LA
- Overview: Explore ATI (Passport and Launch) are travel programs for physical therapists that offers short term and long ...
- 4/15/2024 12:00:00 AM
About Monroe, Louisiana
were up 1.2% from a year ago