Help Desk Manager jobs in Mount Pleasant, SC

Description

We are seeking a Help Desk Analyst to join our team in the Health Pharm/Biotech industry, located in Mount Pleasant, South Carolina. This role involves providing assistance for user issues, prioritizing these issues, and handling tasks related to VPN connection and passwords. This role also requires experience with onboarding and offboarding in AWS. This position offers a short term contract employment opportunity.

Responsibilities:
Deliver customer service oriented support for MS 365, with a strong focus on Outlook
Resolve user issues related to computer hardware, deskside support, and desktop hardware
Prioritize and manage multiple open cases at one time
Assist with VPN connections and password issues
Provide end-user training on MS Office 365 and Remote access VPNs
Onboard and offboard users in AWS
Utilize Salesforce for tracking and resolving issues (not a requirement but a plus)
Maintain accurate and timely records of resolved issues and follow-up actions.

Requirements

Proficient in Computer Hardware
Experience in Deskside Support
Knowledge of Desktop Hardware
Familiarity with MS Office 365
Ability to manage Remote Access VPNs
Proven experience in End User Training
Previous work in the Health Pharm/Biotech industry
Experience in a Help Desk Analyst role
Excellent problem-solving skills
Strong communication skills, both verbal and written
Ability to work well in a team
Ability to handle multiple tasks and priorities effectively
Strong customer service skills
Good organizational skills
Detail-oriented and able to work independently
Willingness to keep up-to-date with the latest technologies and trends in the industry
Flexibility to work in shifts if required.

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