Help Desk Manager jobs in New Brunswick, NJ

Company Description

Turn-key Technologies Inc. (TTI) is a wireless and networking solutions provider located in Sayreville, NJ with a strong presence in the greater NYC metropolitan area. TTI specializes in wireless LAN, and wired LAN infrastructure. They represent top-tier solutions including Aruba Networks, Hewlett-Packard Enterprise, Palo Alto Networks, and more. TTI has global wireless installations.

Role Description

This is a full-time on-site role for a Wireless helpdesk Technician. The Wireless helpdesk Technician will be responsible for managing wired, wireless networks and firewalls, providing remote helpdesk services, troubleshooting network issues, upgrading and maintaining network infrastructure, and ensuring network security.

Qualifications

• 2 years of experience as a Helpdesk Technician or similar role.
• Experience with Aruba wireless LAN and WAN technologies
• Experience with network troubleshooting, including TCP/IP, DHCP, DNS, VPN, and VLAN configurations.
• General knowledge of wired networking including switches, routers, firewalls, Virtual LANs, Virtual Private Networks, and network protocols.
• Excellent customer service and communication skills
• Ability to work independently and in a team environment
• Experience with Palo Alto Firewall
• Associate’s degree in Computer Science, Information Technology, or related field (preferred)
• Industry certifications such as CCNP, CWNP, ACMP, ACMA or the equivalent (preferred)

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• remote network troubleshooting: 3 years (Required)

Ability to Relocate:

• Sayreville, NJ 08872: Relocate before starting work (Required)

Work Location: In person