Help Desk Manager jobs in Petersburg, VA

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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IT Help Desk Technician
  • Ciqima Federal Services, LLC
  • Adams, VA FULL_TIME
  • Ciqima Federal Services, LLC is hiring a IT Help Desk Technician. The Help Desk Technician plays a key role in the management and upkeep of information technology (IT) equipment and systems at Fort Gregg-Adams’ Kenner Army Health Clinic. As part of a larger support team, the Help Desk Technician will work directly with Military Health System customers and IT end users to diagnose, troubleshoot, and correct issues with hardware, software, networks, and applications.


    CLIENT:
    Military Health Systems (MHS) / Defense Health Agency (DHA) – Kenner Army Health Clinic Chief Information Officer (CIO)


    ESSENTIAL DUTIES & RESPONSIBILITIES:

    • Provide corrective action and diagnose problems through phone, electronic communication and in-person support.
    • Provide technical support to end users on a variety computer, software, printer, web, and mobile device related issues.
    • Identify, research, and resolve technical problems.
    • Respond to telephone calls, email and personnel requests for technical support.
    • Document, track, and monitor problems to ensure a timely resolution though the DHA approved ticketing system.
    • Provide 1-2 tier support to end users for either Personal Computer (PC), server, or applications and hardware.
    • Interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.
    • Simulate or recreate user problems to resolve operating difficulties.
    • Recommend systems modifications to reduce current and future user problems.
    • Interact with the Trouble Ticketing system to document issues and resolutions.
    • Provide support for Video Teleconferencing program.
    • Maintain/troubleshoot Network Connectivity issues.
    • Support DHA Global Service Center with installing, maintaining, and securing clinical workstations with the Standard Desktop Configuration (SDC) and DHA Standard Desktop Image.
    • Install and configure PC-based medical application client software.
    • Perform basic PC hardware troubleshooting.
    • Support Refresh of PC Hardware by deploying new computer equipment to KAHC staff.
    • Work with centralized Contractor Tier III reach back staff for problems above local ability.
    • Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices.
    • Perform physical installation and initial configuration of KAHC routers and switches as well as IT Shared Services Hosting Environment equipment.
    • Assist regional Tier III teams with installing medical applications and servers.
    • Assist regional Tier III teams with troubleshooting and resolving problems with KAHC Infrastructure, IT Shared Services, and medical applications/servers.
    • Provide support in maintenance of business continuity and disaster recovery program.
    • Provide support in LAN/WAN/PC/Server-related security program.
    • Support KAHC with Video Teleconferencing program.
    • Manage functional application of an automated call distribution system.
    • Maintain library of current scripts, software media, and licenses.
    • Provide support in installation of clinical end user devices, servers, network devices, and peripheral devices.
    • Provide support in network upgrade and expansion as needed.
    • Interface with base communications squadron personnel as needed.
    • Perform the following Information System Security functions for the KAHC network, IT Shared Services, and KAHC-hosted medical applications/servers:
      • Assist Tier III teams in applying software updates, security patches and DISA STIGs
      • Assist Tier III teams with mitigating vulnerabilities.
      • Provide on-call support for KAHC.
    • Other duties, as assigned by the Project Manager.


    QUALIFICATIONS:

    • High School Degree
    • Security Certification
    • Minimum one year experience as a Help Desk Specialist
    • Background Investigation Tier 3 (NACLC), IAT Level 1 ADP/IT III


    The position will be performed on-site and will generally encompass a standard workweek spanning Monday through Friday during regular business hours.

    US Citizenship Required - Candidate will need to obtain a DoD Tier 3 (NACLC), IAT Level 1 ADP/IT III


    Benefits Include:

    401(K) Plan with Employer Match, Health Insurance (medical, dental, and vision), Paid PTO, Flexible Spending Accounts (Health and Dependent Care), Life insurance, short term and long-term disability, Full Holiday Schedule and more.

    This company, its subsidiaries, and joint ventures will provide equal employment opportunities to all persons and prohibits employment decisions based on race, religion, color, creed, national origin, sex, age, disabling condition, political affiliation, protected veteran’s status, or sexual orientation. All selection, hiring, and promotion decisions will be based on valid job-related requirements consistent with performance of the essential functions of the position. This policy is in keeping with Executive Order 11246, as amended, Title IX of the Education Amendments of 1972, the Equal Pay Act of 1963, Sections 503 and 504 of the Rehabilitation Act of 1973, the Civil Rights Restoration Act of 1988, the Vietnam Veterans Readjustment Assistance Acts, as amended, and other applicable federal and state laws. Pursuant to PL 93-638, as amended, preference may be given qualified to the Corporation’s Shareholders, including their spouses and descendants, during the hiring process to the maximum extent permitted by law.

  • 5 Days Ago

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Restaurant Seasonal Help
  • Cracker Barrel Old Country Store, Inc.
  • Emporia, VA OTHER
  • Store LocationUS-VA-Emporia Pay Starting At Overview If you’re passionate about a great guest experience and true hospitality, this is the role for you! Whether you’re helping a guest find the perfect...
  • 19 Days Ago

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Restaurant Seasonal Help
  • Cracker Barrel
  • Chester, VA FULL_TIME
  • Store Location: US-VA-Chester Overview: If you're passionate about a great guest experience and true hospitality, this is the role for you! Whether you're helping a guest find the perfect holiday gift...
  • 20 Days Ago

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Restaurant Seasonal Help
  • Cracker Barrel Old Country Store, Inc.
  • Chester, VA OTHER
  • Store LocationUS-VA-Chester Pay Starting At Overview If you’re passionate about a great guest experience and true hospitality, this is the role for you! Whether you’re helping a guest find the perfect...
  • 21 Days Ago

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Restaurant Seasonal Help
  • Cracker Barrel Old Country Store, Inc.
  • South Hill, VA OTHER
  • Store LocationUS-VA-South Hill Pay Starting At Overview If you’re passionate about a great guest experience and true hospitality, this is the role for you! Whether you’re helping a guest find the perf...
  • 23 Days Ago

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Part-Time Sales Help
  • Lids
  • Colonial Heights, VA PART_TIME
  • About Our Company General Description Generate Sales Produce sales gains, by providing customer service. Meet or exceed Company Objectives in all individual statistics. Participate in store maintenanc...
  • 23 Days Ago

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0 Help Desk Manager jobs found in Petersburg, VA area

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Help Desk Support - Inter
  • Artech LLC
  • Glen Allen, VA
  • Job Description: AFTERNOON SHIFT, 3:00PM to 12:00AM EST, 100% remote but strong preference for candidates who are local ...
  • 3/28/2024 12:00:00 AM

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Network/Operations - Help Desk Support - Inter Help Desk Support - Inter
  • Artech LLC
  • Glen Allen, VA
  • Client is seeking a customer service oriented Service Desk Agent to provide technical support to users in an efficient a...
  • 3/28/2024 12:00:00 AM

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Network/Operations - Help Desk Support - Inter Help Desk Support - Inter
  • eTeam, Inc.
  • Glen Allen, VA
  • Job title:- Help Desk Support - Inter Location:- Glen Allen, VA Duration:- 09 Months Pay rate:- $20/hr - $22/hr on W2 Cl...
  • 3/28/2024 12:00:00 AM

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Manager - Information Systems
  • District 19 Community Service Board
  • Petersburg, VA
  • Job Description Job Description The IT /MIS Manager will lead a team of IT professionals with various skill sets to help...
  • 3/28/2024 12:00:00 AM

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Help Desk Support - Intern - REMOTE
  • Genesis Corp./New Journey AI LLC
  • Glen Allen, VA
  • Genesis10 is currently seeking a Network/Operations - Help Desk Support Inter. Consultant with our client in the financi...
  • 3/27/2024 12:00:00 AM

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Senior Service Desk Lead
  • Calibro Corporation
  • Richmond, VA
  • long term contract, onsite in Richmond, Va. We are seeking an experienced Senior Service Desk Analyst. The ideal candida...
  • 3/27/2024 12:00:00 AM

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Senior Service Desk Analyst
  • Saicon Consultants Inc
  • Richmond, VA
  • Job Description Job Description Job details are Shared below: Job Title: Senior Service Desk Analyst Location: Richmond,...
  • 3/25/2024 12:00:00 AM

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Senior Service Desk Analyst
  • Innova Solutions
  • Richmond, VA
  • Innova Solutions is immediately hiring for an Service Desk Analyst Position type: Contract Duration: 6 months with exten...
  • 3/24/2024 12:00:00 AM

Petersburg is located at 37°12′46″N 77°24′1″W / 37.21278°N 77.40028°W / 37.21278; -77.40028 (37.21295, -77.400417). According to the United States Census Bureau, the city has a total area of 23.2 square miles (60.1 km2), of which 22.9 square miles (59.3 km2) of land and 0.2 square miles (0.5 km2) (1.1%) is water. Petersburg is located on the Appomattox River at the fall line, which marks the area where the Piedmont region (continental bedrock) and the Atlantic coastal plain (unconsolidated sediments) meet. The fall line is typically prominent where a river crosses its rocky boundary, as the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$104,636 to $138,131
Petersburg, Virginia area prices
were up 1.2% from a year ago

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