Help Desk Manager jobs in Pine Bluff, AR

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Extra Help
  • University of Arkansas
  • Bluff, AR FULL_TIME
  • Current University of Arkansas System employees including student employees and graduate assistants need to log into Workday on My Apps. Simply enter "Find Jobs" in the Workday search bar to view open positions. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). To view the job posting closing date please return to the search for jobs page.If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.Type of Position:Clerical


    Workstudy Position:

    NoJob Type:Regular
    Work Shift:
    Day Shift (United States of America)

    Sponsorship Available:

    NoInstitution Name: University of Arkansas at Pine Bluff


    The University of Arkansas at Pine Bluff is an 1890 Land-Grant HBCU with a diverse student population, competitive degree offerings and stellar faculty.

    For more than 140 years, the University of Arkansas at Pine Bluff has worked to create an environment that inculcates learning, growth and productivity while affording a basic need to its students - a chance to advance.

    The 15:1 student to teacher ratio makes it possible to maintain a learning environment with close interaction between students and faculty while challenging curricula encourage our students to seek and fulfill their potential.

    You can excel in your chosen field of study through a curriculum ofCertificate and Associates degree programs,more than thirtyUndergraduate programs, Master's degree programs and a Doctorate program in Aquaculture/Fisheries. You can also develop workplace readiness through internships, co-ops and fellowships in the U.S. and abroad.

    Out-of-class experiences and student involvement include more than 90 student organizations, an internationally renowned Vesper Choir, Marching Band, Concert Bands, Wind Symphony, nationally recognized debate team, award-winning theater department and accomplished athletic program.

    Though the main campus is in Pine Bluff, its reach is worldwide. UAPB has an extended campus in North Little Rock and offers as well as online courses. With the addition of the Arkansas Research and Education Optical Network (ARE-ON), students can engage in information exchange with others anywhere in the world. There are also Research and Extension offices in Lonoke, Newport and Lake Village and collaborations with other colleges and universities in the State through the National Science Foundation funded STEM (Science, Technology, Engineering and Mathematics) Academy.

    As the second oldest land-grant institution in the state of Arkansas, the mission of this No Excuse University remains the same - to provide a high quality, affordable education with a personal touch. We invite you to Become a Part of the Pride at the University of Arkansas at Pine Bluff.

    Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click theApply link/button.

    If you have a disability and need assistance with the hiring process and require reasonable accommodations, please contact Human Resources at 870.575.8400 .

    Department:Upward Bound


    Department's Website:

    Summary of Job Duties:Responsible for providing unskilled, semi-skilled labor or performing basic office tasks in the Office of Upward Bound. Assist in the daily functions of the office, Assist in Recruitment, Responsible for maintaining Student's files. Other duties as needed.Qualifications:
    • High School Diploma
    • Experience working with youth/young adults
    • Saturday's attendance included during Academic Year Component
    • Ability to lift 50 pounds or more
    • General Maintenance and Up-keep


    Additional Information:


    Salary Information:

    15/hr.


    Required Documents to Apply:

    Resume


    Optional Documents:

    Special Instructions to Applicants (Please upload all required documents in the "Resume" attachment section of your application to be considered for this position):


    Recruitment Contact Information:

    Tenita Shannon-Gragg, Director (870) 575-8518/graggt@uapb.edu


    All application materials must be uploaded to the University of Arkansas System Career Site

    Please do not send to listed recruitment contact.

    Pre-employment Screening Requirements:


    The University of Arkansas at Pine Bluff may conduct pre-employment background checks on certain positions for applicants being considered for employment. The background checks may include a criminal background check and a sex offender registry check. Required checks are identified in the position listing. A criminal background check or arrest pending adjudication information alone shall not disqualify an applicant in the absences of a relationship to the requirements of the position. Background check information will be used in a consistent, non-discriminatory manner consistent with the state and federal law.

    The University of Arkansas at Pine Bluff commits itself to policies of affirmative action and diversity with respect to both employment opportunities and program participation. The Division complies with these policies not merely because of legal requirements, but because we believe that such practices are basic to human dignity. As such, the Division welcomes all applicants to apply without regard to race, color, sex, gender identity, sexual orientation, national origin, religion, age, disability, marital or veteran status, genetic information, or any other legally protected status. Candidates must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

    Constant Physical Activity:Frequent Physical Activity:Occasional Physical Activity:Benefits Eligible:No
    The University of Arkansas is an equal opportunity, affirmative action institution. The university welcomes applications without regard to age, race, gender (including pregnancy), national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, sexual orientation or gender identity. Persons must have proof of legal authority to work in the United States on the first day of employment. All applicant information is subject to public disclosure under the Arkansas Freedom of Information Act.

     

  • 27 Days Ago

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Extra Help-Res Life
  • University of Arkansas
  • Monticello, AR FULL_TIME
  • Current University of Arkansas System employees including student employees and graduate assistants need to log into Workday on My Apps. Simply enter "Find Jobs" in the Workday search bar to view open...
  • 2 Days Ago

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Extra Help Fish Nutrition-2
  • University of Arkansas
  • Bluff, AR FULL_TIME
  • Current University of Arkansas System employees including student employees and graduate assistants need to log into Workday on My Apps. Simply enter "Find Jobs" in the Workday search bar to view open...
  • 3 Days Ago

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Extra-Help Dispatcher-2
  • University of Arkansas
  • Bluff, AR FULL_TIME
  • Current University of Arkansas System employees including student employees and graduate assistants need to log into Workday on My Apps. Simply enter "Find Jobs" in the Workday search bar to view open...
  • 26 Days Ago

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Extra Help - Skilled Tradesman
  • University of Arkansas
  • Bluff, AR FULL_TIME
  • Current University of Arkansas System employees (excluding those at UAMS) including student employees and graduate assistants need to log into Workday on My Apps. Simply enter "Find Jobs" in the Workd...
  • 26 Days Ago

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Extra Help Assistant-5
  • University of Arkansas
  • Bluff, AR FULL_TIME
  • Current University of Arkansas System employees including student employees and graduate assistants need to log into Workday on My Apps. Simply enter "Find Jobs" in the Workday search bar to view open...
  • 26 Days Ago

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0 Help Desk Manager jobs found in Pine Bluff, AR area

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Software Engineer II - C# for UI/UX Development (m/f/d)
  • Esri
  • Stuttgart, AR
  • Overview Are you a passionate software developer who wants to create value, someone who is eager to push boundaries to c...
  • 4/26/2024 12:00:00 AM

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TeleSales Representative - Remote
  • InsuraTec Services Group
  • Pine Bluff, AR
  • TeleSales Representative- Remote Job Description: Are you a self-motivated, driven individual with a passion for sales a...
  • 4/26/2024 12:00:00 AM

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Systems Analyst
  • Meriplex Communications Ltd.
  • Little Rock, AR
  • The Systems Analyst acts as the foundation for Meriplexs Technical Assistance Center (TAC) and reports to a TAC Manager....
  • 4/24/2024 12:00:00 AM

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Sr. Data Analyst-Internal Audit
  • Windstream Services Llc
  • Little Rock, AR
  • Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consume...
  • 4/23/2024 12:00:00 AM

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Information Systems Engineer, Hardware Business Systems
  • Block.xyz
  • Little Rock, AR
  • Information Systems Engineer, Hardware Business Systems Full-timeBlock is one company built from many blocks, all united...
  • 4/23/2024 12:00:00 AM

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CO Analyst - Customer Issue Resolution with Italian (m/f/x)
  • 3m Group
  • Little Rock, AR
  • CO Analyst - Customer Issue Resolution with Italian (m/f/x) page is loaded CO Analyst - Customer Issue Resolution with I...
  • 4/23/2024 12:00:00 AM

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MRI Clinical Applications Specialist
  • Ge Healthcare
  • Little Rock, AR
  • GE Healthcare MRI Clinical Applications Specialist Remote , Arkansas Apply Now As a Clinical Applications Specialist (CA...
  • 4/23/2024 12:00:00 AM

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Desktop Support
  • eTeam Inc.
  • Gould, AR
  • Job Description Strong hands on experience needed on end user support for Windows PC and Mac related issues Ability to a...
  • 4/22/2024 12:00:00 AM

Pine Bluff is the tenth-largest city in the state of Arkansas and the county seat of Jefferson County. It is the principal city of the Pine Bluff Metropolitan Statistical Area and part of the Little Rock-North Little Rock-Pine Bluff Combined Statistical Area. The population of the city was 49,083 in the 2010 Census with 2017 estimates showing a decline to 42,984. The city is situated in the Southeast section of the Arkansas Delta and straddles the Arkansas Timberlands region to its west. Its topography is flat with wide expanses of farmland, consistent with other places in the Delta Lowlands....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$94,264 to $124,436
Pine Bluff, Arkansas area prices
were up 1.2% from a year ago

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