Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
About the Company:
JobsRus.com Formerly CorTech
JobsRUs offers job opportunities across the United States with diverse employers and organizations. Job seekers can expect to find a diverse selection of permanent and temporary job opportunities throughout the USA and include both full time and part-time job opportunities in all skill sets and industries.
Our Mission
To simplify the job search process for job seekers while providing increased visibility and exposure employers require in order to successfully fill their open positions. We aim to connect eager job seekers with diverse job opportunities for quality employers.
Company Size:
100 to 499 employees
Industry:
Staffing/Employment Agencies
Founded:
1999
Website:
http://www.jobsrus.com
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