Help Desk Manager jobs in Pittsfield, MA

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Analyst I
  • Robert Half
  • Sarasota, FL PER_DIEM
  • There is a job opening with Robert Half for a Help Desk Analyst in an innovative and fast-paced work environment. We need a creative with a talent for solving both routine and unique problems. This is a position that will support local and field users as a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is based in the Sarasota, Florida area and is a long-term contract / temporary to hire opportunity hybrid opportunity.Major responsibilities- Solve technical help tickets submitted via phone, email, and walk-ups- Independently investigate and implement solutions to technical issues - Troubleshoot recurring technical issues and suggest solutions to address the root of the problems- Offer IT support for operating systems, productivity software, and a variety of other applications used internally
  • 11 Days Ago

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Help Desk Analyst
  • Robert Half
  • Seffner, FL PER_DIEM
  • Help Desk Analysts who love to work in an innovative and fast-paced work environment at a company in the Automotive industry will be interested in Robert Half's new job opening. We need a creative wit...
  • 11 Days Ago

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Help Desk Analyst III
  • Robert Half
  • Sarasota, FL PER_DIEM
  • Ability to multi-task and prioritize workload. Strong production support, web application trouble shooting and SQL Server T-SQL skills. Ability to work under demanding situations. Ability to establish...
  • 11 Days Ago

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Help Desk Analyst II
  • Robert Half
  • Downers Grove, IL PER_DIEM
  • Looking for a new opportunity? You should apply for this Help Desk Analyst position with a growing company! If you are a self-confident, motivated person with a strong work ethic and excellent communi...
  • Just Posted

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Help Desk Analyst I
  • Robert Half
  • Brattleboro, VT PER_DIEM
  • Candidates who are looking for work in an innovative and fast-paced work environment will be interested in Robert Half's new Help Desk Analyst opening. We have a great opportunity for a creative with ...
  • 17 Days Ago

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Help Desk Analyst
  • Robert Half
  • Lombard, IL OTHER
  • We have a great opportunity for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, ...
  • 18 Days Ago

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0 Help Desk Manager jobs found in Pittsfield, MA area

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Pittsfield, MA
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/18/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Hotel Engine
  • Pittsfield, MA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour + bonuses / Medical, dental & vision / 401k match / ...
  • 3/17/2024 12:00:00 AM

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Help Desk Manager
  • JSM CONSULTING INC
  • Albany, NY
  • Job Description Job Description 80 months of experience supporting Apple (iOS) mobile devices 75 months of experience wi...
  • 3/17/2024 12:00:00 AM

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Project Manager 2 (NY HELPS) - Vacancy ID# 153014
  • StateJobsNY
  • Albany, NY
  • NY HELPS This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the...
  • 3/17/2024 12:00:00 AM

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Player Support Specialist - Work From Home>
  • Mountaintop
  • Pittsfield, MA
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $27 per hour - As a Player Support Specialist you'll: Provide per...
  • 3/16/2024 12:00:00 AM

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PT Care Team Support Associate (Work From Home)>
  • CircleLink Health
  • Pittsfield, MA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour - As a Care Team Support Associate you'll: Address q...
  • 3/15/2024 12:00:00 AM

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Custodian
  • SBM Management
  • Pittsfield, MA
  • Description Position at SBM Management SBM Management is looking for a Custodian to help them shine! We are searching fo...
  • 3/15/2024 12:00:00 AM

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Manager of Web Communications and Content Development
  • Massachusetts College of Liberal Arts
  • North Adams, MA
  • Job Description: The Manager of Web Communications and Development drives the web strategy, user experience and developm...
  • 3/15/2024 12:00:00 AM

Pittsfield is located at 42°27′N 73°15′W / 42.450°N 73.250°W / 42.450; -73.250 (42.4522, -73.2515). According to the United States Census Bureau, the city has a total area of 42.5 square miles (110.0 km2), of which 40.5 square miles (104.8 km2) is land and 2.0 square miles (5.2 km2), or 4.70%, is water. Pittsfield is bordered by Lanesborough to the north, Dalton to the east, Washington to the southeast, Lenox to the south, Richmond to the southwest, and Hancock to the west. Pittsfield is located 48 miles (77 km) northwest of Springfield, 135 miles (217 km) west of Boston, and 39 miles (63 k...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$107,249 to $141,580
Pittsfield, Massachusetts area prices
were up 1.6% from a year ago

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