Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Title : Help Desk II / III
Location : Payson, UT (onsite)
Duration : 6 month Contract-To-Hire
Job Description :
The Help Desk II / III will join the Answerport Managed Services team to assist with day-to-day support for clients'
IT environments including tickets, patching, troubleshooting, PC deployments, etc. This person must have strong end user and PC support skills to troubleshoot PC issues both remote and onsite.
Above all, we are looking for candidates with a strong work ethic and desire to grow and advance their knowledge. A bachelor'
s or associate degree in Computer Science, Engineering, or Information Systems, is preferred. This position will be contract to hire.
Candidate will be expected to be onsite 5 days per week, primarily in Payson with occasional travel to North Salt Lake and other sites throughout the US.
Must be authorized to work in the United States.
Skills Must-Haves :
Additional Skills :
Last updated : 2024-05-02
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