Help Desk Manager jobs in Queens Village, NY
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- The Child Center Of NY, Inc.
-
Forest, NY
FULL_TIME
-
The EMR Help Desk Support Analyst is responsible for managing the EMR Help Desk to ensure that all EMR users are supported in a timely manner. The role includes both tasks performed onsite with the customers and offsite at the office. Core tasks include customer service support, documentation, assisting with trainings, troubleshooting issues, assisting with system implementation and go live tasks and other projects to meet the needs of the department and the organization.
Essential Functions:
- Manage and organize the EMR Help Desk
- Provide first level remote and on-site customer services support to EMR Users
- Troubleshoot issues and escalate as needed in a timely and concise manner; ensure that all issues are properly logged, prioritized and resolution/follow-up is completed
- Assist in creating and updating Manuals and Reference Guides as needed
- Assist with Training support and testing the system
- Assist with Implementation and Go Live Tasks as needed
- Other related duties as assigned
Minimum Qualifications:
- Bachelors Degree
- Familiarity with the behavioral health care/human services industry, or other similar health care practices
- Minimum of two years Help Desk experience implementing EMR systems
- Analytical skills to identify problems and offer solutions
- Experience in delivering or using EMR systems or high volume real time transaction systems
- Ability to work in MS Word and MS Excel at an intermediate level
Preferred Qualifications:
- Knowledge of Welligent
- Experience as a “super-user” or help desk support
- 1 Month Ago
- MCR
-
Jamaica, NY
FULL_TIME
- The Front Desk Manager - Overnight at The TWA Hotel will be responsible for the management of all Front Desk functions and team members. This role directs, implements, and maintains a service and mana...
- 4 Days Ago
- Lids
-
Elmhurst, NY
PART_TIME
- About Our Company For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officiall...
- 20 Days Ago
- QSAC, Inc.
-
Jamaica, NY
FULL_TIME
- Job Summary If you are organized, have an eye for detail, enjoy juggling numerous tasks, and have excellent customer service skills, then this may be the job for you! This position will provide admini...
- 16 Days Ago
- QSAC 01/13/2023
-
Jamaica, NY
FULL_TIME
- Job Summary If you are organized, have an eye for detail, enjoy juggling numerous tasks, and have excellent customer service skills, then this may be the job for you! This position will provide admini...
- 16 Days Ago
- Sittercity.com
-
South Richmond Hill, NY
FULL_TIME
- I am a new mom in need of someone nurturing, loving respectful mindful willing and honest i can go back to work so i can provide for my 7 month old beautiful daughter Supervisemy dsughter nurture her ...
- 20 Days Ago
- Current Active Filter
- Queens Village, NY
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Help Desk Manager jobs found in Queens Village, NY area
- Reformation
-
New York, NY
- **Retail Technical Support Manager** at Reformation NY **Who We Are:** Refor mation is a fast-growing company that prove...
- 4/24/2024 12:00:00 AM
- Andros
-
New York, NY
- **Open Positions** Join us and work with a team of talented people who enjoy solving complex problems and improving the ...
- 4/24/2024 12:00:00 AM
- First Advantage
-
Hicksville, NY
- At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners, to ...
- 4/23/2024 12:00:00 AM
- IT Accel
-
New York, NY
- Job Description Job Description Desktop Support Manager NYC $100k+ Responsibilities: Leadership: Lead and mentor a team ...
- 4/23/2024 12:00:00 AM
- Paul, Weiss, Rifkind, Wharton & Garrison LLP
-
New York, NY
- Under the supervision of Help Desk Management, provide support for the firm by identifying, troubleshooting and resolvin...
- 4/23/2024 12:00:00 AM
- First Advantage
-
Hicksville, NY
- At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners, to ...
- 4/22/2024 12:00:00 AM
- Blake Smith Staffing, LLC
-
Stamford, CT
- Position: Help Desk Lead / Executive SupportJob SummaryThe Help Desk Lead/Executive Support is an energetic and forward ...
- 4/22/2024 12:00:00 AM
- Helmsley
-
New York, NY
- Organization The Leona M. and Harry B. Helmsley Charitable Trust ("Helmsley") is a global philanthropy driven by a visio...
- 4/21/2024 12:00:00 AM
About Queens Village, New York
were up 1.5% from a year ago