Help Desk Manager jobs in Richmond, VA

Working for one of our world-class brands means being part of a great working environment and collaborating with people from all corners of the world on a product you are proud of.

Summary:

The IT organization is positioned at corporate level and consists of the teams IT Support, IT Security & Service Delivery, Business Applications & Support, Business Information Management and IT Project Management. IT Support also called the IT Service Desk has employees located at different sites around the world; there are also smaller Sales Offices without local IT. One of IT Supports main tools are the ticket system - TOPdesk. We strive to help the users globally in the best possible way, through prioritization, collaboration, knowledge sharing and strong communication both internally between the IT teams and with the business/users. We aim to work with global perspective and focusing on simplifying the many processes. You will report to the Head of IT Support

What can you expect in as a (role) at Scandinavian Tobacco Group?

• Handling (first and second-line) IT incidents
• Change requests
• Installations of new hard- and software
• Assist with on- and offboarding of users

Your areas of knowledge and expertise (that matter the most for this role):

• BA from an accredited college or university in IT or related field preferred.
• Minimum 5 years’ help desk experience a MUST
• Service-oriented, self-starter with a flexible mindset and strong communication skills
• Knowledge of infrastructure management and operating software Intune, Active Directory, Phone systems, VC technology
• TopDesk experience
• ITIL certificate a plus
• Experience with Office365 and Teams

We value our employees and in addition to our competitive salaries, we offer a competitive benefit package to our talented team members including:

• Comprehensive Health Care, Vision & Dental Plan
• Flexible Spending Account
• Disability Plans
• Basic & Supplemental Life Insurance
• Additional Supplemental Benefits
• Paid Vacation, Paid Time Off (PTO) days, Holidays
• 401(k) Retirement Saving Plan including a generous Company match

What happens next?

• You Apply - Join a world-leading manufacturer of cigars and pipe tobacco
• We carefully review your application (over a nice cup of coffee).
• The important thing to know is that we process applications on an ongoing basis, so we encourage you to submit your application as soon as possible
• If we are a match, you’ll receive an email or a call from our HR team
• And a final note for you to know - We'll get back to you — even if it's a no (for now)

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Richmond, VA