Help Desk Manager jobs in Salt Lake City, UT

Starting pay at $18/hr DOE bonus
Two positions open

Flexible schedule, with the ability to be scheduled for any shift in a 24 hour period any day of the week

Want to help build the coolest convenience-experience on the planet? Join Maverik as one of our Retail Help Desk Agents and make a different for our retail team members! As the Retail Help Desk Agent, you will be responsible for answering inquiries via email/phone and providing technical systems support to our varying team members throughout the Maverik footprint. Bring your skills, talents, and drive to Maverik, and we'll give you a great place to work and rewarding career.

What You'll Do:

• Answer inquiries via email and phone clarifying, researching, locating, and providing information
• Resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions and escalating unresolved problems
• Fulfill requests by clarifying information, completing call tickets, forwarding requests and dispatching vendors/maintenance techs
• Maintain ticketing system by entering accurate and complete information, including logging and tracking all customer requests
• Provide technical systems support to various system users
• Aid in the troubleshooting, maintenance, reliability, and continuous operations of POS systems, scanners, printers etc.
• Support the priority 3 level tickets through Maverik’s ticketing system
• Use data to identify stores with slow-flow fuel, pumps, and equipment issues

What We're Looking For:

• 2 yrs. experience in a helpdesk delivery or customer service role
• Experience using productivity software (MS Office, Jira, Confluence, and Remote Support Tools), preferred
• Experience with Windows systems, such as Windows CE/Mobile, 7, 8, embedded, preferred
• Experience in retail or a C-store environment, preferred
• Associate Degree or equivalent from two-year College or technical school in Information Technology, Computer Science or related field, preferred

Team Member Competencies:

• Excellent interpersonal, verbal, and written communication skills, including strong listening skills
• Practice operating independently without the need for continuous oversight or direction
• Proven ability to effectively prioritize and balance competing needs
• A history of taking the initiative to identify and solve work-related problems
• Experience in exercising initiative and sound judgment in decision-making

Maverik/Kum & Go is an equal opportunity employer and an inclusive environment. We encourage all candidates to apply.