Help Desk Manager jobs in San Francisco, CA

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

So, if you are talented, driven, creative, and eager to join a dynamic, globally-connected team, then we want to talk!

What we do:

The Trade Desk (TTD) is seeking an Equity Program Manager to join our growing team. This role will be responsible for managing Global Compliance of TTD’s global equity programs and leading employee equity education efforts in over 20 countries and equity education to over 3,000 employees. This position will report to the Director, Stock Administration.

What you'll do:

• Manage all global securities and tax filings, including managing deadlines and continuously improving templates for efficient handling
• Partner effectively and proactively with internal business partners including Legal, Tax, Compliance, Human Resources, Accounting, Payroll and employees
• Work with external Legal and Tax advisors to stay abreast of international developments and updates to requirements
• Lead implementation of equity program administration in new countries and develop a framework to support equity programs
• Manage employee equity program education, including developing and delivering onsite training in TTD’s global offices
• Use excellent verbal and written communication skills to lead employee equity communications, including supporting employee understanding of equity awards and ESPP programs through the preparation of written materials, live and recorded webcasts, one-on-one employee meetings and videos
• Be a true expert in the different types of equity vehicles and able to articulate these nuances in a professional, easy-to-understand format both written and verbally
• Effectively and promptly respond and resolve employee equity inquiries and concerns
• Assist with global mobility processing and compliance for equity transactions
• Contribute new ideas to innovate and transform existing programs/processes and introduce new programs to enable a flexible, scalable and compliant global equity programs function
• Learn other functional areas of the team and train other team members on your own responsibilities, to help you expand your skill set and grow in your career, while also helping to establish back-up support with the team

Who you are: 

• Minimum of five years of stock administration experience. Ideally, including public company equity administration at a company with complex global equity programs
• Solid understanding of equity administration function and experience with global securities and tax filings
• Strong analytical and problem-solving skills and eye for details
• Ability to think strategically and contribute to our process improvements and innovation
• Exceptional verbal and written communication skills, including the ability to present in front of large groups
• Active listening skills, including the ability to assess needs, change approach/delivery in real time, and communicate complex equity programs in simple terms
• Ability and willingness to travel to deliver onsite training to employees
• Detail-oriented with a high degree of accuracy, business-friendly team player with an ability to accommodate tight deadlines in a fast-paced, rapid-growth environment
• Bachelor's degree in Finance or Accounting preferred
• CEP designation preferred, or in process

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.