Help Desk Manager jobs in Santa Barbara, CA

Description

Essential Functions

• All duties related to processing tenant applications including marketing the property, accepting and receiving applications, qualifying applicants by checking credit and criminal background, previous landlord and other references, verifying income, maintaining waiting list, showing apartments and reviewing lease contracts with tenants.
• Annually re-certify tenants as well as reinforcing lease, addendums, house rules, etc.
• Review and prepare for audits.
• Assign tasks, review and approve timecards for the Key holders.
• Collect rents, post to database, make bank deposits and maintain tenant and unit files in accordance with regulations and within a timely manner. If applicable, collect laundry money, roll and deposit on a regular basis
• Perform move-in inspections with tenants; re-review lease and house rules and with the new tenants and instruct on the use of appliances, etc.
• Perform move-out inspections in coordination with Portfolio Manager and/or Facilities/Maintenance Manager. Arrange for re-keying of front door locks.  Process security deposit refunds in a timely manner. Make sure any repairs/maintenance needs are made as quickly as possible so that the unit can be re-rented as soon as possible
• Assist with periodic inspections
• Process accounts payable on a weekly basis
• Attend appropriate training classes and seminars to stay current with appropriate property required certification
• Prepare various weekly and monthly reports as required
• Work within the approved operating budget
• Process work orders by notifying maintenance staff, landscape staff or an outside provider as instructed, of needed repairs. Track preventive maintenance.  Process purchase requests and approval forms
• Maintain a maintenance file for each unit to maintain warranty information, track and schedule preventative maintenance required and performed
• Check community spaces, grounds, mailboxes and parking areas for cleanliness and safety on a daily basis
• Maintain control of keys for apartments and common areas.  Assist tenants with lockouts
• Assist tenants in organizing typical cultural and national celebrations
• Property Managers may be required by management to live on site as a condition of employment. This requirement would be determined by factors such as but not limited to local/state/federal regulations and/or what management believes to be in the best interest of the property or the need to maintain property compliance with funders and/or others; the requirements may change from time to time
• Maintain the community room calendar, if applicable.  Review the cleaning policy, security deposit and other rules with tenants.  Accept and refund deposits for appropriate use of community space
• Work with the Health and Community Services Department, the Portfolio Manager and local agencies to coordinate self-sufficiency programs and recreational activities for tenants, if applicable. If applicable, advise tenants on accessing public and private social services
• Prepare for emergencies with mapping of gas shutoff valves, water, escape routes, etc.
• Other duties as assigned

Requirements

Skill & Knowledge Requirements

• General computer literacy
• Proficiency in Microsoft Office, especially in Word and Excel
• Strong verbal and written communication skills
• Ability to work with people of all cultures and economic status
• Bilingual (English/Spanish) may be required and is always highly preferred
• Ability to provide professional and courteous customer service
• Works collaboratively in a team environment
• Ability to prioritize, multitask and meet deadlines autonomously

Experience Requirements

• Experience working in an office environment and using office equipment
• Experience in affordable housing property management highly desired
• Proven ability and experience maintaining confidentiality with proprietary company information and personal client information.

License/Certification Requirements

• Valid CA driver’s license, proof of auto insurance and access to a reliable vehicle.

Physical Requirements

• Light lifting (up to 20 pounds), walking, bending and squatting for short periods of time.