Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.
Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small- to medium-sized workplaces globally.
What we do
We trust our engineering managers to grow, empower, and look after our greatest asset, our people. At The Trade Desk, we believe that each opportunity to engage with all internal and external stakeholders is unique.
You will have the opportunity to manage teams that are responsible for how we ship our software to production. This role will incorporate stakeholder needs across the engineering organization to drive positive improvements to our overall developer productivity. Your team will own their charter, end-to-end, and work on long-term roadmaps while enhancing existing features or tools and continuously improving efficiency.
Our system performs every day, 24/7, serving global traffic. It’s important that we focus on quality at scale in an agile environment based on collaboration, ownership, and trust. Our engineering managers are there to build trust with our talented engineers, understand their strengths and weaknesses, and ensure they are motivated and productive, while having fun and enjoying every day.
What you will do:
Your time will be entirely focused on leadership and people management activities. Some of the work that you will be doing to help us deliver on our mission is:
We are a global team with different backgrounds, experiences, and perspectives. To complement this team, you will welcome ideas that are different from your own and be well-versed in building from common ground to value, seek out, and foster invisible and visible dimensions of diversity.
Who you are:
Our culture is much deeper than just having fun together (though we do that well, too). We take pride in our engineers being trust-builders, generous givers, scrappy problem solvers, and gritty pursuers of excellence. You do not have to meet all the requirements below, but we believe that people who meet most of them will have a higher likelihood of succeeding in this role:
A variety of technical opportunities is one of the best things about working at The Trade Desk as a software engineer, which is why we do not expect you to know every technology we use when you start.
What we care about is that you can learn quickly and find solutions to complex problems using the optimum tools for the job. What you know is less important than how well you learn and innovate. We are not seeking engineers who know all the answers; we need engineers who can invent answers no one has thought of yet and find answers to the questions yet to be asked.
The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
#LI-AD1
Clear All
0 Help Desk Manager jobs found in Seattle, WA area