Help Desk Manager jobs in Springfield, MO

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Agent
  • OakStar Bank
  • Springfield, MO FULL_TIME
  • SUMMARY

    The position of Help Desk Agent will be proactive in addressing problems, and will quickly solve issues and address concerns presented by the user base. Additionally, the individual will continually look for ways to improve the efficiency of their daily routine, and will work to identify potential issues before they become impactful to the company’s operations. At all times the individual will provide exemplary customer service and will tenaciously pursue problem resolutions, working until such issues have been resolved to the requester’s satisfaction.

    Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations.

    ESSENTIAL DUTIES

    • Technical assistance and problem resolution to all OSB employees, contractors, vendors, service providers, and other such entities as may be necessary. Such services will be provided primarily via phone, e-mail, network-based instant messaging, and in person when necessary.
    • Demonstrate and effectively use standard troubleshooting techniques to solve problems and employ good follow-up skills to confirm problem resolutions.
    • Set up new computer systems and peripherals, and perform routine maintenance as required.
    • Maintain a high degree of familiarity and competency in the areas of malware detection and prevention.
    • Maintain a working knowledge of common data security processes, tools, and systems.
    • Train computer users on the appropriate use of devices and common software products.
    • Maintain computer software to ensure secure and efficient operations.
    • Successfully diagnose issues with computer hardware, software applications, office equipment, and associated devices, and directly ensure the restoration of proper operation as and where required.
    • Implement and support new software programs for the company when applicable.
    • Read and understand technical manuals.
    • Multi-task and appropriately prioritize daily activities/tasks effectively.
    • Travel to all locations to perform necessary tasks in support of the organization’s needs.
    • Treats people with respect, keeps commitments, inspires the trust of others, works ethically and with integrity, upholds organizational values and accepts responsibility for own actions.
    • Demonstrates knowledge of and adherence to EEO policy, shows respect and sensitivity for cultural differences, educates others on the value of diversity, promotes working environment free of harassment of any type and builds a diverse workforce and supports affirmative action.
    • Follows policies and procedures, completes administrative tasks correctly and on time, supports the Bank’s goals and values and benefits the bank through outside activities.
    • Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct. 

    MINIMUM REQUIREMENTS

    These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

    • High school diploma or general education degree (GED) and 1 years of related experience and/or training, or the equivalent combination of education and experience. Work related experience should consist of a banking background. Educational experience, through in-house training sessions, formal school, or financial industry related curriculum, should be business or financial industry related.
    • Desktop, notebook, laptop, tablet and mobile device hardware and operating systems.
    • All productivity tools and applications within the Microsoft Office 365 suite.
    • Working knowledge of/familiarity with the various operational software products used within the organization.
    • Managing desk/IP-based phone systems, and mobile phone operations, with a technical understanding of both.
    • High degree of proficiency with the troubleshooting and repair techniques necessary to fully support all user endpoint devices, including desktop PC’s, notebook computers, peripheral devices such as printers, scanners, network devices, monitors, external storage devices, telephones, and other such equipment as may be introduced into the company’s operational environment.
    • Must be helpful and possess a high degree of self-confidence.
    • Must be motivated to seek solutions based upon the needs of customers and Bank staff.
    • Must be outwardly friendly, engaging, articulate, organized, and self-motivated.
    • Should be able to communicate clearly and effectively both verbally and in written form.
    • Ensure that all provided services are delivered to the complete satisfaction of the receiver.
    • Current STATE driver’s license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.

    Updated: August 29, 2023

  • 10 Days Ago

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IT Help Desk Supervisor
  • BBH Burrell Behavioral Health
  • Springfield, MO FULL_TIME
  • Job Description: External Job Description "We are truly in the business of saving lives" -Dr. C.J. Davis; President and CEO Want to know what it's like to work at Burrell? Click on the link below to f...
  • 10 Days Ago

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Help Desk Agent
  • OakStar Bank
  • Camdenton, MO FULL_TIME
  • SUMMARY The position of Help Desk Agent will be proactive in addressing problems, and will quickly solve issues and address concerns presented by the user base. Additionally, the individual will conti...
  • 11 Days Ago

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IT Help Desk Supervisor
  • Burrell Behavioral Health
  • Springfield, MO FULL_TIME
  • Job Description:External Job Description"We are truly in the business of saving lives"-Dr. C.J. Davis; President and CEOWant to know what it's like to work at Burrell? Click on the link below to find ...
  • 1 Month Ago

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Manager
  • Subway Manager
  • California, MO FULL_TIME
  • Responsibilities: Monitor and manage the business. Calculate and ensure the accuracy of financial records. Manage and supervise workers. Be able to make labor and food cost,schedule work hours,weekly ...
  • 1 Month Ago

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2021-2022 Specialist, Help Desk- Information Technology
  • Springfield Public Schools (MO)
  • Springfield, MO FULL_TIME
  • Job Title: Specialist - Help Desk Department: Information Technology Pay Grade: O190 FLSA Status: Non-Exempt Reports to: Manager IV – Software Support 1 Position- Monday - Friday 9:30a.m. - 6:00p.m. G...
  • 20 Days Ago

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0 Help Desk Manager jobs found in Springfield, MO area

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Reman Core Manager
  • John Deere - US Facilities
  • Springfield, MO
  • Reman Core Manager Location: Springfield, MO, 65803 Job Description There are over 7 billion people on this planet. And ...
  • 3/28/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • Springfield, MO
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/28/2024 12:00:00 AM

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Director of Application Development
  • O'Reilly Auto Parts
  • Springfield, MO
  • Director of Application Development This role will be working with our Pricing and Merchandising Teams, we are specifica...
  • 3/27/2024 12:00:00 AM

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Vocational Support Specialist
  • Preferred Family Healthcare Inc.
  • Springfield, MO
  • **Vocational Support Specialist** * Springfield, MO * Part-Time * 2626 W College Rd - Employment Services * Vocational S...
  • 3/27/2024 12:00:00 AM

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Security Analyst
  • JMARK
  • Springfield, MO
  • Position Summary: The Security Analyst (SA) will be responsible for monitoring, investigating, correlating, and respondi...
  • 3/26/2024 12:00:00 AM

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Information Technology Procurement Manager
  • O'Reilly Auto Parts
  • Springfield, MO
  • The Manager of IT Procurement oversees the processes, documentation and budgets associated with information technology a...
  • 3/24/2024 12:00:00 AM

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Support Specialist
  • MPACT
  • Springfield, MO
  • Job Description Job Description About Missouri Parents Act (MPACT): Missouri Parents Act (MPACT) is the Parent Training ...
  • 3/24/2024 12:00:00 AM

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Automation Specialist
  • SMC
  • Springfield, MO
  • Job Description Job Description This position is responsible for the development and expansion of SMC’s automation solut...
  • 3/24/2024 12:00:00 AM

Springfield is the third-largest city in the state of Missouri and the county seat of Greene County. As of the 2010 census, its population was 159,498. As of 2017, the Census Bureau estimated its population at 167,376. It is the principal city of the Springfield metropolitan area, which has a population of 462,369 and includes the counties of Christian, Dallas, Greene, Polk, Webster. Springfield's nickname is "Queen City of the Ozarks" and it is known as the "Birthplace of Route 66". It is home to three universities, Missouri State University, Drury University, and Evangel University. Springf...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$98,207 to $129,644
Springfield, Missouri area prices
were up 1.3% from a year ago

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