Help Desk Manager jobs in Tampa, FL

Job Description

The Support Technician provides remote and onsite support to clients. Responsible for customer service in a variety of technology scenarios. This position will often take the lead in initial help desk ticket response and follow through with client communications. The majority of work is done remotely from client site at company location using software tools. Periodic assignments will require travel to client site to deliver services.

100% onsite company location

Responsibilities

· Monitor and technical support for client networks to include servers, routers, firewalls

· Support software solutions including Microsoft desktop and cloud product lines

· Open, review, resolve manage and close support tickets

· Provide services via onsite appts. Or remote access

· Train end users on every dad use of computers, services, network resources

Required Education/Experience

· Experience with Microsoft desktop operating systems in domain environments A MUST

· Understand Microsoft Active Directory

· Knowledge Office 2016 or later required

· Proficient PC and Network related trouble shooting skills

· Ability to research solutions to various issues on web sites using other technical resources

· Basic understanding IP Networks

· Microsoft, A , Network certifications preferred

· Minimum 2 years IT help desk experience required

Qualifications

· Ability to make decisions and establish priorities

· Excellent client engagement both oral and written

· Critical thinker and problem solver

· Strong character and integrity

· Flexibility with work assignments

· Have reliable transportation and car insurance

· Ability to stay calm under pressure and stressful situations

Benefits

· Simple IRA with Company match

· Bonus and Incentive opportunities

· Health Benefits

· Paid Time Off Available

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.