Help Desk Manager jobs in Utica, NY

JOB SUMMARY: The Help Desk Technician is responsible for providing customer assistance for routine Information Systems-related inquiries and problems as they occur. This includes providing support for products and services such as software, hardware, desktop application software, and auxiliary devices, and other IT functions. This position provides support to the global organization

ESSENTIAL JOB FUNCTIONS (COMPETENCIES):

• Perform installation, repair, and preventative maintenance of desktop computers and related systems

• Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues in a heterogeneous environment

• Perform desktop installation, basic cabling, network monitoring, and troubleshooting of the network and systems residing on the network

• Perform account maintenance, data integrity, and file system security for the desktop environment

• Assist in determining suitable software to meet user requirements. Recommend hardware and software solutions, including new acquisition and upgrades

• Conduct training programs designed to educate the organization’s computer users about basic and specialized applications

• Communicate highly technical information to both technical and non-technical personnel

• Assist with documenting and cataloging systems for historical and information assurance purposes

• Maintain the strict confidentiality of sensitive information

• Handle off-hours duties and responsibilities, shared with other team members

• Attend training as needed or assigned

• Perform other duties or special projects as assigned

REQUIREMENTS:

• High School Diploma or GED, Associate’s degree preferred

• One year of experience working with the Microsoft Windows 2008/2012 server product line, Cisco hardware and software, TCP/IP, VPN technologies, data backup, virus protection, and network system monitoring

• Good research skills and analytical problem solving abilities

• Self-directed and self-motivated

• Must be able to travel as needed

• Excellent oral and written communication skills

• Solid project management and organizational skills

• Proven judgment and decision making abilities

• Ability to work independently and on a team

• Proven ability to establish credibility and develop partnerships

• Capacity for meeting deadlines while working under pressure

WAGE DISCLOSURE:

The salary range indicated in this posting represents the minimum and maximum of the range for the position. The actual range will vary based upon factors including, but not limited to, prior experience, knowledge, skill and education as they relate to the position’s qualifications, and internal equity.

The posted salary range reflects just one component of our total rewards package. Other components include health, dental, and vision insurance, PTO, retirement plan, volunteer opportunities, paid holidays, overtime opportunities, and many more.

$17.00 per hour - $25.25 per hour

($35,500 - $52,500 annually)