Help Desk Manager jobs in York, PA

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Help Desk Technician
  • MBIT Group
  • York, PA FULL_TIME
  • ```Job Summary```
    We are seeking a Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to end-users. This is an excellent opportunity for someone with strong troubleshooting skills and a passion for customer service.

    ```Responsibilities```
    - Respond to user inquiries and provide technical support via phone, email, or in-person
    - Troubleshoot hardware, software, and network issues
    - Assist with the setup and configuration of computer systems and peripherals
    - Install, upgrade, and maintain software applications
    - Create and manage user accounts in Active Directory
    - Provide support for VPN connectivity and remote access
    - Monitor and maintain network infrastructure including DNS, GPO, and Meraki devices
    - Collaborate with other IT teams to resolve complex technical issues
    - Document all support activities in the ticketing system (ServiceNow)

    ```Qualifications```
    - 2 years of experience in a help desk or technical support role
    - Strong knowledge of Windows operating systems (Windows 10) and Microsoft Office Suite
    - Familiarity with network administration concepts (DNS, GPO, VPN)
    - Experience with Active Directory user account management
    - Knowledge of Mac OS is a plus
    - Familiarity with Meraki devices is a plus
    - Excellent problem-solving and troubleshooting skills
    - Strong communication and customer service skills

    If you are a motivated individual who enjoys helping others solve technical issues, we would love to hear from you. Apply today to join our dynamic IT team!

    Job Type: Full-time

    Pay: $18.90 - $22.76 per hour

    Expected hours: 8 per week

    Benefits:

    • 401(k) matching

    Experience level:

    • 2 years

    Schedule:

    • Monday to Friday
    • On call

    Ability to Relocate:

    • York, PA 17403: Relocate before starting work (Required)

    Work Location: In person

  • 9 Days Ago

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Help Desk Supervisor
  • Elizabethtown College
  • Elizabethtown, PA FULL_TIME
  • The Information & Technology Services department at Elizabethtown College seeks applicants for a Help Desk Supervisor who will lead a team of student assistants in the day-to-day operations of the Col...
  • 1 Month Ago

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Help Desk Tier I Representative
  • Lincoln Intermediate Unit 12
  • Oxford, PA FULL_TIME
  • JobID: 3516 Position Type: Support Staff/Technology Help Desk Date Posted: 12/8/2023 Location: New Oxford Central Office, New Oxford, PA Closing Date: 12/17/2023 Join one of the largest educational se...
  • 9 Days Ago

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Restaurant Seasonal Help
  • Cracker Barrel Old Country Store, Inc.
  • York, PA OTHER
  • Store LocationUS-PA-York Pay Starting At Overview If you’re passionate about a great guest experience and true hospitality, this is the role for you! Whether you’re helping a guest find the perfect ho...
  • 13 Days Ago

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Restaurant Seasonal Help
  • Cracker Barrel Old Country Store, Inc.
  • Freedom, PA OTHER
  • Store LocationUS-PA-New Freedom Pay Starting At Overview If you’re passionate about a great guest experience and true hospitality, this is the role for you! Whether you’re helping a guest find the per...
  • 13 Days Ago

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Summer Help - First Shift Custodians
  • South Eastern School District
  • Fawn Grove, PA FULL_TIME
  • JobID: 479 Position Type: Support Staff/Custodian Date Posted: 4/14/2022 Location: SESD - Administration Building Date Available: 06/06/2022 Closing Date: remain open until filled Description: Summer ...
  • 16 Days Ago

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0 Help Desk Manager jobs found in York, PA area

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SAP Support Manager (Open to Remote)
  • Bertelsmann
  • Westminster, MD
  • Penguin Random House is seeking an enthusiastic SAP Support Manager interested in being part of the changing media world...
  • 3/19/2024 12:00:00 AM

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Quality Engineer
  • The Judge Group
  • York, PA
  • Our client is currently seeking a Quality Engineer We are seeking a highly skilled and detail-oriented Quality Engineer ...
  • 3/18/2024 12:00:00 AM

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Travel CVOR Technologist - $2,073 per week
  • Stability Healthcare
  • York, PA
  • Genie Healthcare is seeking a travel CVOR Technologist for a travel job in York, Pennsylvania. Job Description & Require...
  • 3/18/2024 12:00:00 AM

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FT Consumer Support Specialist - 100% Work From Home>
  • Keeper
  • York, PA
  • [Customer Service / Remote] - Anywhere in U.S. / $20.25 per hour / Medical, Dental & Vision / 401k / PTO / M-F 8:30a-5:0...
  • 3/18/2024 12:00:00 AM

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Electronics Testing & Technical Support Specialist
  • Sodium Systems LLC
  • York, PA
  • Job Description Job Description Sodium Dental is looking for highly motivated and ambitious technology enthusiasts who w...
  • 3/17/2024 12:00:00 AM

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Member Support Associate (Work From Home)>
  • Hotel Engine
  • York, PA
  • [Customer Service / Fully Remote] - Anywhere in U.S. / $20 per hour + bonuses / Medical, dental & vision / 401k match / ...
  • 3/17/2024 12:00:00 AM

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Technical Support Specialist
  • Syncreon US INC
  • York, PA
  • Job Details ** Technical Support Specialist** **We Are Growing!!!** **IT Technical Support Specialist Needed** syncreon ...
  • 3/17/2024 12:00:00 AM

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IT Security Engineer (Identity & Access)
  • HRU Technical Resources
  • York, PA
  • Job Description Job Description IT Security Engineer (Identity & Access) HRU Technical Resources is partnering with a ma...
  • 3/15/2024 12:00:00 AM

York (Pennsylvania German: Yarrick), known as the White Rose City (after the symbol of the House of York), is the county seat of York County, Pennsylvania, United States, located in the south-central region of the state. The population within York's city limits was 43,718 at the 2010 census, a 7.0% increase from the 2000 count of 40,862. When combined with the adjacent boroughs of West York and North York and surrounding Spring Garden, West Manchester, and Springettsbury townships, the population of Greater York was 108,386. York is the 11th largest city in Pennsylvania....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$102,987 to $135,954
York, Pennsylvania area prices
were up 1.5% from a year ago

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