Help Desk Manager jobs in Youngstown, OH

Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of.

Job Summary:

We are currently seeking an experienced Branch Manager to oversee daily office operations in New Castle, PA. The Branch Manager will also ensure quality service delivery to all of our clients. This is an ideal role for individuals with experience providing leadership in a healthcare setting. Work hours for this role are normally Monday - Friday 8:00AM - 5:00PM but will vary to support business needs.

As a People Leader:

• You lead with empathy, vulnerability, and honesty
• Must have a love of learning
• Endless curiosity and an enthusiasm for continuous improvement
• Team-first mindset
• Empower and inspire full time associates through coaching
• Hold others to high standard
• Knows how and when to celebrate success

Benefits

Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas. 

We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization. 

Responsibilities

• Organize and administer all services and office operations within the service areas.
• Oversee recruitment, screening, selection and training for all field and administrative staff.
• Implement and interpret service and operations policies.
• Delegate duties and establish proper accountability for staff members.
• Supervise and direct services and operations of staff.
• Coordinate recognition program within the company
• Maintain liaison with local contracting entity with regard to contract services and operations.
• Coordinate timesheets and complete payroll entry forms
• Process authorizations to ensure updated information is documented on client files.
• Coordinate the opening of new cases.
• Arbitrate grievances. 
• Perform monthly service calls to clients to ensure adequate caregiver performance and client satisfaction.

Minimum Qualifications

• Minimum of 3 years of experience in social service administration, 3 years of experience in the provision of in-home services to the elderly and/or disabled, OR a degree from an accredited four-year institution
• Experience with in-home care services
• Valid driver's license
• Access to fully insured and reliable transportation
• Availability to be On-Call for caseload-related crises.
• Professional oral and written communication skills
• Ability to organize, administer, and evaluate ongoing services in a multi-phased operation.

Branch Managers must comply with state background screening requirements. Compensation, benefits, time off and bonuses vary by state and location, so please ask for complete details at your interview.

Help at Home’s mission is to be the leading national provider of high quality, person-centered care and support to the elderly and people with disabilities in their homes and community-based settings. The core to our services are highly trained, compassionate and dependable caregivers who are supported by our local teams with the resources and expertise to deliver unsurpassed care. Our goal is to enable the highest level of personal independence and meaningful lives for our clients.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.