Help Desk Supervisor jobs in Alexandria, LA

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Care supervisor
  • Help at Home
  • Natchez, MS FULL_TIME
  • Help at Home is hiring a Care Supervisor!

    Now offering weekly pay!

    Pay : $15-$16 / hour

    Help at Home, LLC is the nation’s leading provider of high quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients.

    Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities.

    We are currently seeking an experienced Care Supervisor to oversee and ensure the successful implementation of all provided services for our clients within their assigned areas.

    The Care Supervisor will be responsible for ensuring that client care plans meet client needs and that caregivers provide an exemplary level of care that meets the vision, mission and values of our organization.

    Benefits

    Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff have the opportunity to enroll in a wide variety of benefit programs, 401K, along with lucrative bonuses in certain areas.

    We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.

    Responsibilities

    • Conduct performance evaluations that are timely and constructive.
    • Manage a caseload of clients including staffing, scheduling and operations and administration.
    • Schedule and staff field staff to care for clients.
    • Evaluate and monitor the quality of services delivered to clients and ensure compliance with all applicable regulatory requirements.
    • Collect and analyze client satisfaction data in order to implement improvements that positively impact the continuum of care for clients.
    • Develop strong and lasting relationships with referral sources and community resources.
    • Manage a caseload of clients including staffing, scheduling and operations and administration
    • Maintains positive working relationships with clients, home care aides, referral sources, managers and branch managers
    • Ensures compliance with local, state, and federal laws as well as with company policies and procedures

    Minimum Qualifications

    • Bachelor degree preferred
    • At least 18 years of age
    • Valid driver's license, along with access to an insured and reliable vehicle
    • At least 1 year of professional experience preferred
    • Professional oral and written communication skills
    • Strong analytical and problem-solving skills to assess situations and make accurate observations in the workplace
    • Ability to plan and oversee department operations and develop and implement comprehensive programs and services to improve utilization and the quality of services
    • Ability to collaborate with staff and managers to facilitate improvement and change
    • Organizational and analytical skills, along with the ability to oversee and organize the work of others
    • Demonstrate compassion, responsibility, and cheerful attitude

    Care Supervisors must comply with state background screening requirements. Compensation, benefits, time off and bonuses vary by state and location, so please ask for complete details at your interview.

    Last updated : 2024-02-23

  • 21 Days Ago

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Front Desk Supervisor - MFPKB
  • IHG Army Hotels
  • Fort Polk, LA FULL_TIME
  • Provide timely and professional check-in/check-out services in accordance with established scripting and standards. Assist in supervising the front desk function; ensure staff is properly trained incl...
  • 17 Days Ago

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Front desk supervisor
  • Aimbridge Hospitality
  • Alexandria, LA FULL_TIME
  • Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hot...
  • 17 Days Ago

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Front Desk Supervisor
  • Four Points Alexandria
  • Alexandria, LA FULL_TIME
  • Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arriva...
  • 2 Months Ago

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Restaurant Seasonal Help
  • Cracker Barrel Old Country Store, Inc.
  • Alexandria, LA OTHER
  • Store LocationUS-LA-Alexandria Pay Starting At Overview If you’re passionate about a great guest experience and true hospitality, this is the role for you! Whether you’re helping a guest find the perf...
  • 13 Days Ago

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Hotel Front Desk Agent
  • Desai Hotel Group, LLC
  • Vidalia, LA FULL_TIME
  • About Our Company: Desai Hotel Group is a fast-growing vertically integrated private hotel investment company based in Ridgeland, Mississippi. We specialize in developing and managing high-quality, se...
  • 9 Days Ago

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0 Help Desk Supervisor jobs found in Alexandria, LA area

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Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
  • Department Of The Treasury
  • Alexandria, LA
  • Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
  • 3/18/2024 12:00:00 AM

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Field Service Technician I - IM Regional Operations
  • Christus Health
  • Alexandria, LA
  • Description Summary: The Field Services Technician is responsible for the day-to-day operational support of the end user...
  • 3/17/2024 12:00:00 AM

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Applications Analyst, Information Systems
  • City of Alexandria, LA
  • Alexandria, LA
  • Salary : $45,198.40 - $67,808.00 Annually Location : Alexandria, Louisiana Job Type: Full-Time Division: Finance Departm...
  • 3/15/2024 12:00:00 AM

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Courtesy Clerk/Grocery Bagger
  • Kroger
  • Alexandria, LA
  • Job Description Create an outstanding customer experience through exceptional service. Establish and maintain a safe and...
  • 3/15/2024 12:00:00 AM

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Donation Services Coordinator I (Alexandria/Lafayette)
  • LOPA
  • Alexandria, LA
  • LOPA is an EEO employer - M/F/Vets/Disabled Job Title: Donation Services Coordinator I Department: Hospital Services Rep...
  • 3/15/2024 12:00:00 AM

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Customer Service Associate
  • Raising Cane's
  • Pineville, LA
  • Starting hiring pay range (based on location, experience, qualifications, etc.): $10 / hour As an important part of our ...
  • 3/15/2024 12:00:00 AM

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Customer Service Associate
  • Raising Cane's
  • Alexandria, LA
  • Starting hiring pay range (based on location, experience, qualifications, etc.): $10 / hour As an important part of our ...
  • 3/14/2024 12:00:00 AM

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Work From Home - Customer Service Associate
  • Careerbuilder
  • Alexandria, LA
  • Full and part time postions available. Flexible Hours. Hiring now with no experience required. Great benefits and promot...
  • 3/14/2024 12:00:00 AM

Alexandria is the ninth-largest city in the state of Louisiana and is the parish seat of Rapides Parish, Louisiana, United States. It lies on the south bank of the Red River in almost the exact geographic center of the state. It is the principal city of the Alexandria metropolitan area (population 153,922) which encompasses all of Rapides and Grant parishes. Its neighboring city is Pineville. In 2010, the population was 47,723, an increase of 3 percent from the 2000 census....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$67,365 to $85,600
Alexandria, Louisiana area prices
were up 1.2% from a year ago

Help Desk Supervisor in Oakland, CA
Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
February 07, 2020
Help Desk Supervisor in Dallas, TX
The Help Desk Supervisor manages the front desk team and activities.
January 12, 2020
Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
January 07, 2020