Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
ITSS Services provides the best technological solutions to businesses and consumers all over the world. From computer/laptop repair and installation, network installation, server management, VOIP Solutions, and basic troubleshooting.
We are currently looking for an entry level, Help Desk Technician who would like to expand their experience in IT. Job description includes basic analyzing, troubleshooting, and evaluating common tech issues for customers. No experience necessary! Join our team today!
Qualifications and Skills:
Benefits:
Job Types: Full-time, Part-time
Pay: $17.00 - $19.00 per hour
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Experience level:
People with a criminal record are encouraged to apply
License/Certification:
Work Location: In person
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0 Help Desk Supervisor jobs found in Allentown, PA area