Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Get on the CREW!
Are you searching for the
BEST JOB EVER? Ask anyone, Crew Carwash is famous for our people and how we treat each other! If you want to join a team with outstanding earning potential, amazing benefits and the best coworkers, apply today!
Check us out!
We are honored to be a Glassdoor's Best Place to Work Recipient for 2023, our 4th year in a row!
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What do we have open?
We have a full time Help Desk position open at our Fishers IT Center.
Whether you are looking for a great job as you continue through school, or a lifetime role serving grateful customers; we may have the right role for YOU!
Primary Responsibilities
Provide Level 1 Telephone / Email Support for Retail Locations
Configure and Troubleshoot POS Peripheral
Manage and Maintain Desktop, Server Computer Systems, and Other Computer Assets
Our position offers great benefits :
Experience and Growth :
Work requirements
Position is full time, working 45 hours / week.
Crew Carwash is an equal opportunity employer and always maintains a drug-free workplace.
A position at Crew Carwash is more than just a job, it's a great opportunity for people of all ages and backgrounds.
Your gender, how you pray, your skin color, your hometown, who you love, your disabilities and your age ARE ALL WELCOME here.
At CREW Carwash, Crew is our FIRST name and we want you ON THE CREW! All we require is excellence and a dedication to customers and team members!
EOE / DFWP / ADA
Sounds too good to be true right? Well, you will never know if you don’t apply!
We simply can’t wait to meet you and for you to find out what you’re missing in a job. Our recruiting team all started as Crew Carwash Associates and they are ready to share the Crew Culture with you!
Apply today!
Last updated : 2024-04-06
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