Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
We're on the hunt for a Rockstar IT Help Desk Technician to join our growing managed service provider crew at Premier Networx! As a managed service provider, we provide proactive IT support to our SMB clients in the greater Augusta area.
Do you have a passion for technology and solving problems? If so, you may be the perfect fit for our team!
We are dedicated to empowering others to succeed. While technical skills can be developed, we provide a supportive learning environment to foster your growth in the industry. We provide hands-on experience with cutting-edge technologies. Our team of dedicated professionals will be there to support you every step of the way, as we recognize our people as our greatest asset.
Our Culture - We emphasize the importance of education and continuous improvement. Through teaching, training, collaboration, and perseverance, we strive for personal and professional growth. Our belief in the value of knowledge drives us forward. We understand that the skilled services we offer are our product, and it is our top priority to provide exceptional service to our clients with genuine care for their satisfaction.
Our People
YOUR HELP DESK TECHNICIAN ROLE
As a Help Desk Technician, you'll be the first point of contact for our clients when they have a technology question or issue. You'll use your troubleshooting techniques and critical thinking to help our clients with their end-user/endpoint-related IT incidents and requests. You'll provide basic troubleshooting for mechanical, hardware, software, and system failures using established procedures, including installations, repairs, and preventative maintenance on desktops, laptops, servers, networking devices, and related software. You will escalate the more complex incidents to the next level of support, Level 2 and Level 3. You'll primarily be working in-house but may also be called upon for on-site support in the greater Augusta area as needed.
You will be most successful if you've had hands-on experience with:
Skills and competencies you need for success in as an IT Technician:
Highly desired certifications:
Other Needs
Hours
What We Offer
Join our team of IT professionals and become a part of a company that is truly committed to our team’s and clients' success! Come be a part of our dynamic team!
We are an EOE.
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0 Help Desk Supervisor jobs found in Augusta, GA area