Help Desk Supervisor jobs in Baton Rouge, LA

La Capitol's culture is rooted deep in our core values. We commit ourselves to giving outstanding service. We believe that it is an honor and a privilege to serve our members and we pride ourselves in making them our top priority.

Our mission is to improve the financial wellbeing of our members! This is our focus and passion. However, this passion cannot be sustained without employing the best people around. Companies like to talk about their talent, but at La Capitol Federal Credit Union, we like to demonstrate our passion in the way we do our jobs. Simply put, we expect the best and look for the best from our employees. Purpose, drive and yes, passion; they are all here. If you are looking for that kind of energy and vision, we are always looking for great people!

At La Capitol FCU we don’t just offer our employees a job, we offer career opportunities. Do you want to be the newest member of our team? Apply now if so!

The IT Helpdesk Specialist ensures requests and IT operations are handled promptly, so staff can accomplish goals and tasks that benefit our credit union members. This includes receiving, prioritizing, documenting, and actively completing requests, routine tasks, or projects through ticketing system, phone queue, or assigned by the IT Manager. The IT Helpdesk Specialist will provide technical support and troubleshoot assistance to staff regarding hardware, software, and devices deployed on the network. In this position, a person must have the ability to troubleshoot and develop solutions using a wide variety of platforms, solve practical problems, and provide logical solutions. This could be accomplished through the combination of technical, interpersonal, leadership, and organizational skills.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

1. Perform a variety of help desk support duties including phone support, researching issues, assisting staff, and documentation of work.

2. Perform installation, upgrade, or replacement of workstation, servers, hardware devices, or software for staff.

3. Perform troubleshooting of hardware components deployed to workstation or network along with completing repairs.

4. Diagnose and troubleshoot hardware, software, and system issues reported along with researching with the vendor regarding a resolution.

5. Maintain employee access on the credit union network including systems deployed on-premise and off-premise.

6. Assist IT Manager in completing IT related projects along with maintaining equipment in the IT work area and data center.

7. Assist with the loading and unloading of computer equipment and supplies.

8. Travel to branches to assist with repairs, updates, installations, and etc.

9. Proactively monitor system alerts and resolve them in a timely fashion.

10. Complete tasks and milestones that are listed under the corporate project plan.

11. Perform additional duties, responsibilities, and routine tasks assigned upon request.

12. Understands compliance issues and attends training as they relate to credit union services including but not limited to: Bank Secrecy Act, Reg P and Patriot Act

Education and/or Experience:

· Associate's degree (A. A.) or equivalent from two-year college or technical school. IT certifications and/or equivalent experience can substitute for college or technical school.

· 1 to 2 years supporting Microsoft Windows Operating Systems and Office Suite environment.

· Demonstrate fundamental knowledge of network concepts and hardware components.

· Demonstrate fundamental knowledge of troubleshooting hardware and software issues.

· Motivated towards learning and acquiring additional technical skills.

· Demonstrate excellent interpersonal communication, writing, analytical, and troubleshooting skills.

· Experience working with Windows Servers along with basic server administration experience is a plus.

· Experience working with Active Directory (on-prem and cloud), Group Policy Objects, and PowerShell scripting is a plus.

· Any previous experience or knowledge of credit unions or financial institutions is a plus.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Compensation package:

• Hourly pay

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
• Weekdays

Education:

• Associate (Required)

Experience:

• Microsoft Windows Server: 1 year (Preferred)
• Active Directory: 1 year (Preferred)
• Microsoft Windows Operating Systems and Office Suite Support: 1 year (Preferred)

Work Location: In person