Help Desk Supervisor jobs in Charleston, SC

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help Desk Operator
  • spnsolutions
  • Goose Creek, SC FULL_TIME
  • Job Title
    Help Desk Operator
    Job Type
    Full-time
    Category
    Information Technology
    Location
    CHARLESTON - , SC 29445 US (Primary)
    Education
    Bachelor's Degree
    Travel
    Job Description

    Position Description: SPN Solutions is seeking to hire Helpdesk Technicians to provide end user support for daily Tier 1 and 2 helpdesk request and tickets. The resource will support users, inclusive of corporate and client users and must demonstrate sufficient written and communication skills to ensure success.  This position is on a rotating shift to cover the organizations hours of operation from 6 a.m. to 5:30 p.m. daily, Monday through Friday.

    Clearance/Citizenship: DoD Secret Clearance 

    Education: Bachelor’s Degree or 4 years of applicable experience

    Certification: CompTIA Security (Required to obtain within 90 days of employment)

     

    Primary Job Duties:

    • Provide user support via desk side, telephone, or remote tools.
    • Provide Tier 1 and 2 helpdesk / IT requests and ticket support.
    • Troubleshoot and triage service requests face to face and/or via remote access.
    • Create trouble tickets and document all repair requests from beginning to completion.
    • Deploy, relocate, and remove computer and IT hardware and peripherals under the cognizance of the information management department.
    • Install, once approved, any additional software packages outside the scope of the standard software package.
    • Maintain trouble tickets from the Remedy / ServiceNow ticketing system and the Command’s intranet home page via Outlook.
    • Maintain desktop applications and install / update software both manually and pushed out centrally.
    • Maintain a log of daily activities for tasks, which will be available upon request, and summarized in a monthly status report.
    • Provide operational support that includes system installation, testing, deployment, software support, telecommunications, and dental imaging assistance.
    • New Active Directory (AD) account provisioning, including mailbox-related items.
    • Deactivation/Deletion of Active Directory accounts for departed users.
    • Manage resolution of Incidents and close Incidents when resolved.
    • Manage the Root Cause Analysis (RCA) process on recurring Incidents and provide RCA reporting within the time specified.
    • Provide on-site support of the networked systems.
    • Resolve service tickets or escalate to other support entities as needed and within SLA.
    • Open a service ticket for every customer interaction disregarding mode of communication (email, phone, or walk-in).
    • Provide first level desktop support to users by responding to phone calls or emails and resolving requests submitted via the automated ticketing system.
    • Effectively learn on the job and exploring / recommending new technologies with little to no supervision.

     

    Requirements:

    • Minimum four (1) years helpdesk
    • Excellent written and verbal communication skills.
    • An aptitude for providing positive customer service.
    • Experience within a Desktop Helpdesk.
    • Good communication, problem solving and technical writing skills.
    • Intermediate knowledge in Microsoft Office 365 related technologies such as mailbox creation, distribution list management, delegation management, and Office 365 health monitoring.
    • Familiar with Active Directory, DNS, DHCP (Verify user account in Active Directory and its permission groups, troubleshoot network settings).
    • Intermediate knowledge of Windows 10.
    • Have excellent troubleshooting skills.
    • Must have strong interpersonal skills and have experience dealing with all levels of users.
    • Experience with remote support applications.
    • Respond to ongoing service requests and management inquiries by vendor issued cellular device/smartphone.
    • Responds promptly to customer needs.
    • Solicits customer feedback to improve service.
    • Use internal knowledge base on every interaction.
    • Ability to work well independently.

    About SPN Solutions:

    SPN Solutions is an 8A Certified (SBA) Small Business that provides IT enterprise solutions, manages large-scale, mission-critical IT programs, and provides mission support services to customers in the Defense, Federal Civilian Government and Commercial sectors. Our values are the standards that inform and inspire all our activities and distinguish us as a corporation.

    At SPN, we have a corporate culture which fosters creative thinking, respects your contributions, and accepts nothing less than excellence in serving our customers. We demonstrate these core principles daily through our corporate Values and culture.

    • Comprehensive Health, Dental, and Vision plans available for you and your family
    • Premier 401k retirement plan with corporate matching
    • Generous vacation and sick leave plan
    • Company paid Life and AD&D Insurance
    • Tuition reimbursement for continuing education

    SPN Solutions Inc. is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity, age, marital status, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. SPN Solutions Inc. will treat all employees equally with respect to compensation; opportunities for advancement, including upgrading, promotion and transfer, and all other terms and conditions of employment.

  • 26 Days Ago

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Help Desk Systems Engineer
  • DLH Corp
  • Charleston, SC OTHER
  • About Us Innovation, Collaboration, and Agility - at GRSi these are not buzz words, they're our mantra. GRSi is an ISO certified and CMMI/dev-ML3 rated professional services organization with expertis...
  • 16 Days Ago

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Help desk technician
  • TEKsystems
  • Summerville, SC FULL_TIME
  • Top Skills' Details 1. Hardware Troubleshooting (Printer, Workstation, Computer, etc.) 2. Data Entry using Microsoft Excel for Inventory Management. 3. Ability to lift up to 50lbs Candidates need 1-2 ...
  • 1 Month Ago

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Part Time Help Desk Support
  • TEKsystems
  • Charleston, SC PART_TIME
  • Description: A TEKsystems client is looking to add a 100% remote IT Help Desk Support Technician for a PART TIME 6mo contract opportunity. The contract can be extended with potential conversion-they a...
  • 3 Days Ago

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Level 2 Help Desk Technician
  • Atlantic Building Components
  • Moncks Corner, SC FULL_TIME
  • Atlantic Building Components is a leading independent building component manufacturer in the Southeast. Employing over three hundred employees, Atlantic serves several National Homebuilders and many r...
  • 9 Days Ago

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COMPUTER SUPPORT TECHNICIAN / HELP DESK SPECIALIST
  • Job Opportunities
  • Charleston, SC FULL_TIME
  • Job Title COMPUTER SUPPORT TECHNICIAN / HELP DESK SPECIALIST Location Charleston Afb, SC 29404 US (Primary) Job Type Full-time Education High School Career Level Entry Level Category Information Techn...
  • 11 Days Ago

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0 Help Desk Supervisor jobs found in Charleston, SC area

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Customer Service Support Specialist
  • Wowway
  • Charleston, SC
  • Location: Customer Service Support Specialist in Charleston, SC at WOW! **Location:** **Experience:** Not Specified **Jo...
  • 3/28/2024 12:00:00 AM

A
Veterinary Practice Manager
  • Animal Eye Care Associates
  • Charleston, SC
  • Job Description Job Description Animal Eye Care of the Lowcountry is looking for an experienced Practice Manager to join...
  • 3/28/2024 12:00:00 AM

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Program Manager
  • Cambridge International Systems Inc
  • Charleston, SC
  • When you join the Cambridge team, you are part of a skilled and talented global community that is united by a set of cor...
  • 3/28/2024 12:00:00 AM

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Guest Services Supervisor
  • Wyndham Hotel Group
  • Charleston, SC
  • ** Guest Services Supervisor** Location: Charleston, SC, US Property Name: Wyndham Charleston - Mills House Req Id: 1361...
  • 3/28/2024 12:00:00 AM

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Receptionist
  • PCR Staffing
  • Charleston, SC
  • Job Description Job Description Receptionist Prominent, business and litigation law firm with offices in the Carolinas i...
  • 3/26/2024 12:00:00 AM

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Front Desk Specialist
  • Lowcountry Lung and Critical Care, P.A.
  • Charleston, SC
  • Job Description Job Description JOB TITLE: Front Desk Specialist LOCATION: North Charleston, SC GENERAL STATEMENT OF DUT...
  • 3/26/2024 12:00:00 AM

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Litigation Paralegal
  • Charles Foster
  • Charleston, SC
  • Job Description Job Description We are searching for a Litigation Paralegal to add to our team! The right candidate for ...
  • 3/26/2024 12:00:00 AM

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Administrative Coordinator
  • Boston Hire
  • Charleston, SC
  • Job Description Job Description Booming Finacial Consulting firm located in Boston seeks an Administrative Coordinator t...
  • 3/25/2024 12:00:00 AM

Charleston is the oldest and largest city in the U.S. state of South Carolina, the county seat of Charleston County, and the principal city in the Charleston–North Charleston–Summerville Metropolitan Statistical Area. The city lies just south of the geographical midpoint of South Carolina's coastline and is located on Charleston Harbor, an inlet of the Atlantic Ocean formed by the confluence of the Ashley, Cooper, and Wando rivers. Charleston had an estimated population of 134,875 in 2017. The estimated population of the Charleston metropolitan area, comprising Berkeley, Charleston, and Dorche...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$72,204 to $91,748
Charleston, South Carolina area prices
were up 1.5% from a year ago

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