Help Desk Supervisor jobs in Charlotte, NC

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help desk
  • Amtec
  • Charlotte, NC FULL_TIME
  • Provide firsttier basic technical support toend users on issues of basic computer operations including passwordreset ticket escalation basic troubleshooting and error messages.

    Provide firsttier technical support to end users on issues of basiccomputer operations including password reset ticket escalationbasic troubleshooting and error messages.

    Candidate must have theability to identify research and resolve basic technical problemsin a Windows environment. Candidate would need to have acceptablecustomer service skills ability to document and track request viaService Now for assistance and escalate unresolved issues to higherlevel of support in accordance with policies andprocedures.

    Skills

    Experience

    Customer Serviceexperience Microsoft Office suite Active Directory ServiceNowticketing software remote troubleshooting Basic understanding ofnetworking technologies and protocols such as IP addressing DNSDHCP and VPN client configuration Basic knowledge of the Windows 7and 10 operating system and ticketing systems.

    Education

    High SchoolDiploma associate degree bachelors degree Some completed collegecourse work technical degree such as MCP / MCDST Certification and / orComp TIA A Certification a plus Requirement Soft Skills Able toread quickly comprehend take action and be able to beagile.

    Additional

    All the Help Desk II rolesin Charlotte are with the same manager. Please do NOT submit acandidate multiple times. 612 months of experience issufficient(preferably IT but not neccessarily) position is temp toperm local to Charlotte NC.

    Looking for someone who is trainablehas good computer skills great customer service skills. AdditionalDetails : Supplier has prepared a compelling candidate summary toinclude the below : a.

    Candidate availability to interview : b.Candidate availability to start : c. Candidates current interviewactivity and job leads : d.

    Candidates current employmentstatus :

    Customer Service,Microsoft Office suiteActive Directory,ServiceNow ticketing software,remotetroubleshooting,Windows 7 and 10 operatingsystem

    Last updated : 2024-03-22

  • 4 Days Ago

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Help Desk Support
  • Ascendion
  • Charlotte, NC FULL_TIME
  • Description About Ascendion Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences ...
  • 18 Days Ago

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SBS Help Desk Administrator
  • Sharp Electronics Corp.
  • Charlotte, NC FULL_TIME
  • Overview Provides various technical support to end users by investigating and resolving software and hardware problems. Responsibilities Answers and evaluates incoming telephone, voice mail, and e-mai...
  • 23 Days Ago

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Help Desk Support Specialist
  • Union Academy
  • Monroe, NC FULL_TIME
  • Helpdesk Support Specialist Position: Helpdesk Support Specialist Salary Range: 38k-43k FLSA Status: Exempt Reports to: Chief Technology Officer Purpose: The Help Desk Support Specialist is the first ...
  • 2 Days Ago

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Help Desk Technician
  • vasitum
  • Charlotte, NC FULL_TIME,CONTRACTOR
  • Job Title : Help Desk Job Location: Charlotte, NC Job Description: Provide first-tier basic technical support to end users on issues of basic computer operations. Basic experience with Windows · Hands...
  • 6 Days Ago

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IT Help Desk Analyst
  • James River Equipment Virginia Llc
  • Charlotte, NC FULL_TIME
  • Join the team at James River Equipment in Charlotte The combination of our experience, culture, and focus on customer service has resulted in James River Equipment becoming one of the most distinguish...
  • 10 Days Ago

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0 Help Desk Supervisor jobs found in Charlotte, NC area

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System Administrator- Shift Lead
  • Octapharma Plasma, Inc.
  • Charlotte, NC
  • There are so many ways Octapharma Plasma can enhance your life and your career. Our strong growth is creating great lear...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Pro Mach, Inc
  • Charlotte, NC
  • ** Customer Service Representative** **Job Category****:** Service **Requisition Number****:** CUSTO04714 Showing 1 loca...
  • 3/27/2024 12:00:00 AM

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Front Desk Patient Services Representative
  • HORIZON EYE CARE
  • Charlotte, NC
  • Job Details Level Entry Job Location Cotswold - Charlotte, NC Position Type Full Time Education Level High School Diplom...
  • 3/27/2024 12:00:00 AM

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Customer Care Assistant
  • Mittera
  • Pineville, NC
  • Apply Job Type Full-time Description Mittera is currently seeking a Customer Care Assistant to join our team! The Custom...
  • 3/27/2024 12:00:00 AM

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Patient Coordinator
  • Benevis
  • Rock Hill, SC
  • Overview: Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create ...
  • 3/27/2024 12:00:00 AM

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IT Systems Administrator- Shift Lead
  • Octapharma Plasma
  • Charlotte, NC
  • How to Maximize your opportunity to do rewarding work, your future leadership potential, and your career growth? Join an...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative - Now Hiring
  • New Age Marketing, Inc.
  • Charlotte, NC
  • Company Description New Age Marketing Inc, is an expanding firm that specializes in direct marketing and inside sales fo...
  • 3/24/2024 12:00:00 AM

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Front Desk Patient Services Representative Full Time | Huntersville1 - Huntersville, NC, 28078 chevron_right
  • Tucci Learning Solutions, Inc.
  • Huntersville, NC
  • Front Desk Patient Services Representative Job Details Job Location Huntersville1 - Huntersville, NC Position Type Full ...
  • 3/24/2024 12:00:00 AM

Charlotte (/ˈʃɑːrlət/) is the most populous city in the U.S. state of North Carolina. Located in the Piedmont, it is the county seat of Mecklenburg County. In 2017, the U.S. Census Bureau estimated the population was 859,035, making it the 17th-most populous city in the United States. The Charlotte metropolitan area's population ranks 22nd in the U.S., and had a 2016 population of 2,474,314. The Charlotte metropolitan area is part of a sixteen-county market region or combined statistical area with a 2016 census-estimated population of 2,632,249. Between 2004 and 2014, Charlotte was ranked as...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$74,275 to $94,380
Charlotte, North Carolina area prices
were up 1.5% from a year ago

Help Desk Supervisor in Oakland, CA
Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
February 07, 2020
Help Desk Supervisor in Dallas, TX
The Help Desk Supervisor manages the front desk team and activities.
January 12, 2020
Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
January 07, 2020