Help Desk Supervisor jobs in Chattanooga, TN

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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IT Help Desk
  • ClientSolv Technologies
  • Chattanooga, TN OTHER
  • Company Description

    ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. 

    Job Description

    We are seeking an IT Help Desk professional for a 12-month contract in Chattanooga, TN. These roles will work onsite/in the office, Monday- Friday from 8:00 am- 4:00 pm.  

    In this role, you will be responsible for Tier I/II Support, Desktop/Deskside Support within the location, and Call Center Support.

    The responsibilities of this role include:

    Printer Administration and Troubleshooting:
    -Server Print Queue, and local Queues

    Active Directory Management

    -Able to navigate Different OUs

    - Able to look up attributes

    - Able to reset password and unlock accounts.

    iOS Management, Support, and Deployment

    - Setting up new phones/iPads

    - Resetting iTunes accounts

    - Resetting network settings

    - Backup/Restore device data

    Video Conferencing

    - Cisco WebEx

    - MS Teams

    - Cisco Presence video solutions

    Network troubleshooting

    - Internal vs external

    - VPN

    - LTE

    - Wi-Fi

    Application Troubleshooting

    - Account permission

    - Compatibility settings

    - Browser vs installed

    Remote support

    - MSRA

    - RDP

    - TEAMs

    - Webex

    Hardware Deployment

    Work within the ServiceNow application for:

    - Ticket management

    - Ticket assignment

    Qualifications

    • IT Help Desk experience
    • Must be able to lift at least 50 pounds.
    • Able to handle call volume of up to 30 calls per day.
    • People/Customer Service skills required
    • IT Call Center Experience preferred

    Additional Information

    These 12-month contract roles will work onsite/in the office, Monday- Friday for 7.5 hours per day

  • 24 Days Ago

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Help Desk Support
  • HCL Technologies Limited - Business Services
  • Chattanooga, TN FULL_TIME
  • We are looking to hire Service Desk engineers in Chattanooga, TN for our full time position with benefits.Please let us know if you are available and interested we can connect as per your availability...
  • 2 Days Ago

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Help Desk Associate
  • Georgia Northwestern Technical College
  • Rome, GA FULL_TIME
  • Georgia Northwestern Technical College is seeking qualified applicants for the position of Help Desk Associate to be located on the Polk County Campus and may be required to travel to other campuses t...
  • 3 Days Ago

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IT Help Desk Analyst
  • Info Origin Inc.
  • Rossville, GA CONTRACTOR
  • Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket que...
  • 9 Days Ago

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Front Desk Supervisor
  • Residence Inn Chattanooga
  • Chattanooga, TN FULL_TIME
  • Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arriva...
  • 1 Month Ago

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Front desk supervisor
  • Aimbridge Hospitality
  • Chattanooga, TN FULL_TIME
  • Overview As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hot...
  • 1 Month Ago

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0 Help Desk Supervisor jobs found in Chattanooga, TN area

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Oracle CX Business Analyst/ Administrator
  • Talent Groups
  • Chattanooga, TN
  • The Oracle CX Business Analyst/ Administrator is responsible for managing and supporting all functional and technical as...
  • 3/28/2024 12:00:00 AM

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Valet Parking Attendant - Chattanooga, TN
  • Parking Management Company
  • Chattanooga, TN
  • Job Details Job Location Chattanooga TN - Chattanooga, TN Position Type Full Time / Part Time Education Level None Trave...
  • 3/28/2024 12:00:00 AM

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Learning Center Paraprofessional
  • CHATTANOOGA CHRISTIAN SCHOOL
  • Chattanooga, TN
  • Job Details Job Location Chattanooga - Chattanooga, TN Description Job Title: The Learning Center Paraprofessional Depar...
  • 3/28/2024 12:00:00 AM

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Hourly Concierge
  • Common House
  • Chattanooga, TN
  • **Hourly Concierge** * Chattanooga, TN * Part-Time * Front of House * Hourly Concierge ****About Common House**** Common...
  • 3/28/2024 12:00:00 AM

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Oracle Reports Technical Analyst
  • Softworld Inc
  • Graysville, GA
  • Oracle Report Technical Analyst Remote from Lower 48 states EXCEPT for California and Colorado. 40-50 % travel paid by c...
  • 3/27/2024 12:00:00 AM

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HR Site Coordinator
  • Hanwha Q Cells
  • Dalton, GA
  • HR Site Coordinator Date: March 2024 Reports to: Human Resources Site Coordinator Location: Dalton, GA Classification: S...
  • 3/27/2024 12:00:00 AM

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IT Service Desk Analyst - 3rd Shift or Weekend Shift
  • Pioneer Technology
  • Chattanooga, TN
  • Job Description Job Description SUMMARY: This position is responsible for providing first and second level support and r...
  • 3/26/2024 12:00:00 AM

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Treatment Coordinator
  • Greater Chattanooga Orthodontics
  • Chattanooga, TN
  • Job Description Job Description The Treatment Coordinator strives to be our shining, positive, professional relationship...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 144.6 square miles (374.4 km2), of which 137.1 square miles (355.2 km2) are land and 7.4 square miles (19.2 km2), or 5.12%, are water. The most prominent natural features in and around Chattanooga are the Tennessee River and the surrounding mountains. The city is nestled between the southwestern Ridge-and-valley Appalachians and the foot of Walden's Ridge; the river separates the ridge from the western side of downtown. Several miles east, the city is bisected by Missionary Ridge. The Tennessee River is impounded by th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$68,550 to $87,106
Chattanooga, Tennessee area prices
were up 1.3% from a year ago

Help Desk Supervisor in Oakland, CA
Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
February 07, 2020
Help Desk Supervisor in Dallas, TX
The Help Desk Supervisor manages the front desk team and activities.
January 12, 2020
Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
January 07, 2020