Help Desk Supervisor jobs in Chillicothe, OH
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
IT Help Desk - Work-Study
- Southern State Community College
-
Hillsboro, OH
PART_TIME
- DISTINGUISHING JOB CHARACTERISTICS This part-time job is a support position for the Information Technology (IT) Department. This position assists in the IT Department Office to serve faculty, staff and students who visit, call or email the office. ESSENTIAL DUTIES AND RESPONSIBILITIES To perform this job successfully, an individual must perform essential duties to expected performance standards. Reasonable accommodations are made as required for persons who are disabled under the Americans With Disabilities Act. Provide excellent customer service with accuracy when providing information. Act as a help desk attendant by assisting walk-in customers and answering questions related to the SSCC online service ticket system. Answer incoming phone calls, mail, and communications. Maintain a clean and organized workspace. Maintains confidentiality of confidential or sensitive records and information. Works assigned schedule, and exhibits regular and punctual attendance. Training will be provided by SSCC IT staff. OTHER DUTIES AND RESPONSIBILITIES Performs other related duties as required. EQUIPMENT OPERATED Computer; printer; calculator; copier; fax machine; telephone; and other standard office equipment. CONFIDENTIAL DATA Confidential information included in the College computer system; Student and other information covered by FERPA guidelines and agreed to in the College’s FERPA Confidentiality Agreement; Student social security numbers; Student, staff, and faculty log-in information; Computer administration log-in information. WORKING CONDITIONS Good office working conditions. The work requires using safe work practices with office equipment, and observance of general safety. This position is located at the Central campus (Hillsboro). USUAL PHYSICAL DEMANDS The following physical demands are typically used to perform this job’s essential duties and responsibilities. They are not qualification standards, rather they may be used to help the College, employee, or applicant identify where and how reasonable accommodations may be made when an otherwise qualified person is unable to perform the job’s essential duties due to an ADA disability. Individuals will be regularly required to sit; use their hands to touch, handle, or feel; reach with their hands and arms, and talk or hear. Frequently use keyboard/mouse. The participant may occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision and the ability to adjust focus (computer screen and documents). KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Microsoft Office computer software programs. Ability to: comprehend job protocols, develop, work independently demonstrating initiative; develop and maintain effective working relationships with associates, supervisors, job contacts, and the general public; maintain confidential and sensitive information; maintain accurate and complete work records. Skill in: strong verbal, written, and interpersonal communications; operating job-related equipment; Microsoft Office applications. QUALIFICATIONS Interested students must have a completed Application for Federal Student Aid (FAFSA) on file with Southern State and be eligible for need-based federal aid (Federal Pell Grant and/or Subsidized Direct Student Loans). Students employed in the federal work-study program will be paid directly by a paycheck from the college twice monthly. Students must also be enrolled in at least 3 credit hours a semester and meet the College's satisfactory academic progress criteria. Ability to demonstrate clear evidence of a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students, staff, and the community. Applicant must successfully pass required background checks in accordance with Southern State Community College’s policies and procedures and applicable laws. Ability to document identity and employment eligibility as a condition of employment in compliance with Immigration Reform and Control Act requirements.
- 20 Days Ago
Home Health Aide STNA
- Help at Home
-
Zaleski, OH
FULL_TIME,PART_TIME
- Now offering a pay rate of $16-$17 per hour and bonuses totaling up to $1,000*Help at Home is the nation's leading provider of in-home support to seniors. We are currently hiring in yourcommunity Join...
- 27 Days Ago
Home Health Aide STNA
- Help at Home
-
Mc Arthur, OH
FULL_TIME
- Now offering a pay rate of $16-$17 per hour and bonuses totaling up to $1,000!* Help at Home is the nation’s leading provider of in-home support to seniors. We are currently hiring in your community! ...
- 1 Month Ago
Home Health Aide STNA
- Help at Home
-
Chillicothe, OH
FULL_TIME
- Now offering a pay rate of $16-$17 per hour and bonuses totaling up to $1,000!* Help at Home is the nation’s leading provider of in-home support to seniors. We are currently hiring in your community! ...
- 1 Month Ago
Front Desk Agent
- Hocking Hills State Park Lodge
-
Logan, OH
FULL_TIME
- Hocking Hills Lodge and Conference Center located inside Hocking Hills State Park is seeking candidates with outgoing, friendly & welcoming personalities for Front Desk Agent positions.Hocking Hills L...
- Just Posted
Front Desk Reservation Agent
- The Inn & Spa at Cedar Falls
-
Logan, OH
FULL_TIME
- The Inn and Spa at Cedar Falls seeks to fill the position of Front Office Reservations Specialist. This role offers comprehensive benefits such as paid time off, flexible scheduling, health insurance,...
- 3 Days Ago
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0 Help Desk Supervisor jobs found in Chillicothe, OH area
Public Spaces Cleaning Attendant - Hocking Hills Lodge & Conference Center
- Hocking Hills State Park Lodge
-
Logan, OH
- Hocking Hills Lodge and Conference Center located inside Hocking Hills State Park is seeking candidates with reliable & ...
- 4/25/2024 12:00:00 AM
Greeter
- Walmart
-
Chillicothe, OH
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/24/2024 12:00:00 AM
Greeter
- Walmart
-
Circleville, OH
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/24/2024 12:00:00 AM
Greeter
- Walmart
-
Orient, OH
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/24/2024 12:00:00 AM
Lab Assistant-CP - Lab Support - Part Time - Nights
- Fairfield Medical Center
-
Lancaster, OH
- Job Details Job Location Lab - Support FMC Main Campus - Lancaster, OH Position Type Part Time .40 Travel Percentage No ...
- 4/24/2024 12:00:00 AM
Courtesy Clerk/Grocery Bagger
- Kroger
-
Lancaster, OH
- Job Description Create an outstanding customer experience through exceptional service. Establish and maintain a safe and...
- 4/24/2024 12:00:00 AM
Patient Access Representative I
- West Tennessee Healthcare
-
Jackson, OH
- Category: Admin Support City: Jackson State: Tennessee Shift: Job Description Summary: Applicants can be considered for ...
- 4/23/2024 12:00:00 AM
Member Services Rep Floater
- Planet Fitness Inc.
-
Chillicothe, OH
- Benefits: * Paid time off Position: Member Services Rep - Floater We are searching for a motivated Member Services Repre...
- 4/22/2024 12:00:00 AM
About Chillicothe, Ohio
Chillicothe (/ˌtʃɪlɪˈkɒθi/ CHIL-i-KOTH-ee) is a city in and the county seat of Ross County, Ohio, United States. Located along the Scioto River 45 miles south of Columbus, Chillicothe was the first and third capital of Ohio.
It is the only city in Ross County and the center of the Chillicothe Micropolitan Statistical Area (as defined by the United States Census Bureau in 2003). The population was 21,901 at the 2010 census. Chillicothe is a designated Tree City USA by the National Arbor Day Foundation.
Chillicothe is located at 39°20′11″N 82°59′2″W / 39.33639°N 82.98389°W / 39.33639; -82.983...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$70,536 to $89,629
Chillicothe, Ohio area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Help Desk Supervisor do?
Help Desk Supervisor in Oakland, CA
Directed, planned, coordinated, and administered day-to-day operational activities of Help Desk department and staff of.
February 07, 2020
Help Desk Supervisor in Dallas, TX
The Help Desk Supervisor manages the front desk team and activities.
January 12, 2020
Help Desk Supervisor in Elkhart, IN
The Supervisor will be required to work independently with minimum direction from leadership.
January 07, 2020