Help Desk Supervisor jobs in Cleveland, OH

Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Help Desk Technician
  • Embrace Pet Insurance
  • Cleveland, OH FULL_TIME
  • Overview

    Company Description

     

    Embrace Pet Insurance is an industry pack leader, clinching the top rank for pet insurance in the prestigious Forbes list of America’s Best Insurance Companies 2022. We wear our Great Place to Work certification as a badge of honor. The accolades don’t end there; Embrace has been celebrated 8 consecutive years by The Plain Dealer as one of “Northeast Ohio’s Top Workplaces” and stands tall as an 11-time victor of the NorthCoast 99 Award, a distinctive program heralding 99 workplaces for paramount talent in Northeast Ohio.

     

    At Embrace, the well-being of our team isn't restricted to office walls. Our commitment to ensuring a balanced work/life atmosphere coupled with avenues for progression signifies our endeavor to pave a trajectory of success for our team, both professionally and personally. Compensation isn't just a paycheck here; it's a holistic package encompassing health insurance (for our two-legged and four-legged family members alike), dental, vision, a wellness reimbursement program, a contributory 401(k) scheme, and a flexible paid time-off policy.

    We cherish the myriad hues of diversity – spanning backgrounds and experiences. Pets, being pivotal family members, deserve the best, and that's achievable by weaving a tapestry of diverse minds. At Embrace, the ethos resonates with empathy, nurturing, and support; our endeavors are conscious and introspective about the team and culture we foster. We are on the hunt for individuals robust in their skillsets and equally fervent about uplifting their colleagues.

    Job Summary:

     

    As a Help Desk Technician you will use your strong technical skills to provide fast and useful technical assistance on computer systems.  You will answer questions on basic technical issues and help to solve them.

    Responsibilities

     

    • Serve as the first point of contact for employees seeking technical assistance.
    • Provide local and remote employees support for PC hardware and software, including setup and deployment.
    • Assist the System Administrator with maintenance and support of local network systems and telecommunications infrastructure.
    • Keep accurate documentation for IT department assets.
    • Record events and resolutions in a ticketing system.
    • Pass along any feedback or suggestions by customers to the appropriate internal team.

    Qualifications

    To be considered for this position, you must minimally meet the knowledge, skills, and abilities below:

    • Tech savvy with a working knowledge of office automation products, databases, and remote control.
    • In-depth knowledge of Microsoft Desktop operating systems, Microsoft Office Suites.
    • Ability to research solutions or information regarding technical issues.
    • Good communication and interpersonal skills with the ability to work directly with business users.
    • High energy level.
    • Detail oriented.

     

     

    Equal Employment Opportunity Commission (EEOC) Disclosure:

    Embrace Pet Insurance is an equal-opportunity employer committed to fostering an inclusive and diverse work environment. In accordance with applicable federal, state, and local laws, we do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, ancestry, marital status, pregnancy, genetic information, physical or mental disability, veteran or military status, or any other protected characteristic under applicable law. Our hiring decisions are solely based on merit, qualifications, and the needs of the business. We are dedicated to ensuring a fair, reciprocal, and positive work experience for all employees, and we encourage applications from individuals with diverse backgrounds, perspectives, and abilities. If you have any questions regarding our equal employment opportunity policy, please contact the Human Resources department or an appropriate representative within the company. Additionally, if you require reasonable accommodations during the application process or while working as an employee, please submit a written request to the Human Resources Department. We take our commitment to equal employment opportunity seriously and strive to create a respectful and inclusive work environment for all team members.

  • 22 Days Ago

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Help desk technician
  • iFuse Solutions
  • Cleveland, OH FULL_TIME
  • iFuse Solutions is looking to add a Help Desk Technician to work with one of our Clients in Cleveland, Ohio. This is a contract position with the option to extend or hire after an initial probationary...
  • 2 Days Ago

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Help Desk Support Technician
  • Saber Healthcare Corporate
  • Beachwood, OH FULL_TIME
  • We are a leader in the long-term care industry operating in 7 different states. It is our commitment to the care of our residents and our staff that sets us apart from the rest. From the development o...
  • 3 Days Ago

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IT Help Desk Analyst
  • The Buckeye Law Group
  • Cleveland, OH FULL_TIME
  • We are looking for people who want to build a career starting with this entry level role. This position requires troubleshooting skills, technical writing skills, and the ability to multitask. Here’s ...
  • 4 Days Ago

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Help Desk Analyst I
  • Robert Half
  • Westlake, OH FULL_TIME
  • Job DetailsDescription What we require: Associates degree in computer science or related field preferred Experience with technology manufacturers (e.g., Cisco, Microsoft, HP, Dell, etc.) preferred Exp...
  • 7 Days Ago

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IT/Help Desk Intern
  • Telos Alliance
  • Cleveland, OH INTERN
  • Job DetailsSEEKING SUMMER INTERN FOR OUR IT DEPARTMENTFor three decades, the brands of the Telos Alliance have revolutionized radio and television by pioneering disruptive, cutting-edge audio technolo...
  • 8 Days Ago

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0 Help Desk Supervisor jobs found in Cleveland, OH area

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Service Transition Engineer
  • Konica Minolta
  • Cleveland, OH
  • Overview The Service Transition Engineer position is responsible for responding and completing managed service requests ...
  • 3/28/2024 12:00:00 AM

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Digital Marketing Account Manager
  • 42connect
  • Cleveland, OH
  • Are you passionate about digital marketing and websites? Do you thrive on interpersonal relationships and helping people...
  • 3/28/2024 12:00:00 AM

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Property Manager
  • Flats LLC
  • Cleveland, OH
  • The Property Manager is a key role within our organization, leading the on site team at their multi-family building to s...
  • 3/27/2024 12:00:00 AM

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Front Desk Supervisor 20.00/hour
  • Residence Inn Cleveland Downto
  • Cleveland, OH
  • Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while ...
  • 3/27/2024 12:00:00 AM

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IT Support Specialist: Level 2
  • Syntec, LLC
  • Cleveland, OH
  • Job Description Job Description Syntec is looking for a IT Support Specialist - Tier 2: Syntec is Northern Ohio's premie...
  • 3/27/2024 12:00:00 AM

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Valet Parking Attendant - Cleveland, OH
  • Parking Management Company
  • Cleveland, OH
  • Job Details Job Location Cleveland OH - Cleveland, OH Position Type Full Time / Part Time Education Level None Travel Pe...
  • 3/26/2024 12:00:00 AM

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Customer Service Specialist
  • City of Macedonia
  • Macedonia, OH
  • Customer Service Specialist Type: Full Time Salary/Pay Rate:16-19.53/hour Posted Date:02/16/2023 12:04 PM Application De...
  • 3/25/2024 12:00:00 AM

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Laundry Attendant
  • Residence Inn Cleveland Downto
  • Cleveland, OH
  • Job Summary: Informacin disponible en espaol a continuacin. The Laundry Attendant maintains constant supply of clean lin...
  • 3/25/2024 12:00:00 AM

Cleveland (/ˈkliːvlənd/ KLEEV-lənd) is a major city in the U.S. state of Ohio, and the county seat of Cuyahoga County. The city proper has a population of 385,525, making it the 51st-largest city in the United States, and the second-largest city in Ohio. Greater Cleveland is ranked as the 32nd-largest metropolitan area in the U.S., with 2,055,612 people in 2016. The city anchors the Cleveland–Akron–Canton Combined Statistical Area, which had a population of 3,515,646 in 2010 and is ranked 15th in the United States. The city is located on the southern shore of Lake Erie, approximately 60 miles ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$75,056 to $95,372
Cleveland, Ohio area prices
were up 1.6% from a year ago

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