Help Desk Supervisor jobs in Colorado Springs, CO
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- Syneren Technologies Corporation
-
Colorado, CO
FULL_TIME
-
Job Title: IT Help Desk Analysts
Job Location: USAFA, Colorado Springs, CO
Salary: $45-50k
Job Description
IT Help Desk Analysts are responsible for application support and implementation within the Information Services Department. IT Help Desk Analysts will enhance computer operational skills and be able to perform application diagnostics and troubleshooting and be able to apply software fixes or perform upgrades to existing systems. IT Help Desk Analysts must be able to demonstrate an understanding of backup and recovery methods, general operating system functionality, and change control process.
Required Qualifications:
- Understanding of Microsoft Azure and virtualized environments
- Understanding of Windows/Linux/Apple operating systems
- Experience with Microsoft 365 Web based and PowerShell Administration
- Understanding of networking and firewalls
- Experience with technical writing and documentation
- Scripting experience (PowerShell and Linux/Unix)
- Experience within Azure
- Azure Graph API experience
- Azure Hybrid AD
- Azure Purview/Security and Compliance
- Microsoft Endpoint Manager (Intune)
Required Certifications:
- CompTIA Security CE
About Syneren: Syneren is an award winning, CMMI Level 3 certified, high quality provider of technology solutions for the government as well as commercial sectors. Founded in 2003, we have been broadening our services to cover an array of disciplines, including Hardware and Systems Engineering, Software Development and Testing, IT Systems Support, Cyber Security, Independent Testing and Evaluation and Program Support. Notably our innovative and effective solutions are delivered consistently by a highly qualified staff and management team. Syneren is committed to providing exceptional solutions that meet the client mission needs. Thank you for your interest in Syneren Technologies Corporation. Syneren Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify® is a registered trademark of the U.S. Department of Homeland Security. www.dhs.gov/E-Verify
- 17 Days Ago
- CompQsoft
-
Colorado, CO
FULL_TIME
- Job Title: Help Desk Manager Location: Colorado Springs, Colorado (Onsite work with some flexibility) Full-time job with salary and benefits Certification: Any one of the IAT Level II certifications (...
- 2 Days Ago
- CompQsoft
-
Colorado, CO
FULL_TIME
- Job Title: Help Desk Specialist Location: Colorado Springs, Colorado (Onsite work with some flexibility) Full-time job with salary and benefits Certification: Any one of the IAT Level II certification...
- 4 Days Ago
- Garden of the Gods Resort and Club
-
Colorado, CO
FULL_TIME
- Position Purpose & Summary The IT Help Desk Agent will handle incoming tier 1 technical help desk support for the IT department. Acting as point of contact for end user requests including troubleshoot...
- 8 Days Ago
- ASG
-
Woodland, CO
FULL_TIME
- Abacus Solutions Group : We're built on our shared core values! We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers means that we ...
- 24 Days Ago
- S2Technologies
-
Colorado, CO
FULL_TIME
- Client Service Technician/Help Desk Specialist S2Technologies is currently seeking qualified candidates to join our team. We are currently looking for candidates who have experience providing help des...
- 27 Days Ago
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0 Help Desk Supervisor jobs found in Colorado Springs, CO area
- General Dynamics Information Technology
-
Colorado Springs, CO
- The primary function is working within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, s...
- 4/25/2024 12:00:00 AM
- General Dynamics Information Technology
-
Colorado Springs, CO
- Operations Manager Seize your opportunity to make a personal impact as an Operations Manager leading GDIT's operations t...
- 4/25/2024 12:00:00 AM
- Mortgage Solutions Financial
-
Colorado Springs, CO
- Job Description Job Description Position: Project Manager Department: Chief Marketing Officer Location: 7450 Campus Driv...
- 4/25/2024 12:00:00 AM
- TATRO
-
Colorado Springs, CO
- The Human Resources Director will oversee all aspects of the Human Resources Department and ensure that TATRO stays in c...
- 4/24/2024 12:00:00 AM
- Goodwill Staffing
-
Colorado Springs, CO
- Job Description Job Description SUMMARY OF POSITION: We are seeking a Shelter Worker to work the following shifts: 1st, ...
- 4/24/2024 12:00:00 AM
- Mortgage Solutions Financial
-
Colorado Springs, CO
- Location: 7450 Campus Drive, Colorado Springs CO 80920 Exempt: ☒ Non-exempt: ☐ Compensation & Benefits: $75,000 to $80,0...
- 4/23/2024 12:00:00 AM
- General Dynamics Information Technology
-
Colorado Springs, CO
- The primary function is working within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, s...
- 4/23/2024 12:00:00 AM
- Cambridge International Systems, Inc.
-
Colorado Springs, CO
- When you join the Cambridge team, you are part of a skilled and talented global community that is united by a set of cor...
- 4/22/2024 12:00:00 AM
About Colorado Springs, Colorado
were up 2.3% from a year ago