Help Desk Supervisor jobs in Columbus, MS
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- VICTORY MARKETING, LLC
-
Tupelo, MS
FULL_TIME
-
Title: Help Desk Analyst
STATUS: Full-time, Exempt
REPORTS TO: CIO
LOCATION: Ridgeland, MS
PRIMARY FUNCTION: Responsible for the configuration, maintenance and operation of network, servers, desktop, and storage infrastructure.
SPECIFIC DUTIES:
Install, configure, and maintains servers, SAN, and related networking equipment.
Maintain organizations back of house software (PDI Enterprise)
Monitor scheduled jobs and computer output for completeness, accuracy, and errors.
Perform all data backups and secure data according to established procedures.
Install firmware and security updates.
Configure and maintain Microsoft Active Directory.
Maintain VoIP environment and related equipment, services, and platforms.
Troubleshoots and resolves issues with store level network infrastructure and peripherals.
Assists with software upgrades and installations.
Provide support to operational staff and store level personnel.
Perform such other duties as may be required from time to time for the overall successful operation of the organization.
BASIC REQUIREMENTS:
An advanced proficiency in the operation of local and wide-area networks and components.
Proficient with current Microsoft Server and Client operating systems.
Experience with Fortinet routers and switches.
Experience with Point of Sale environments.
Able to perform duties accurately, independently and be able to prioritize duties to meet deadlines.
Work with team members in person or over the phone, in a courteous, pleasant, professional, and efficient manner.
Discretion, accuracy and clarity in communication are essential.
A high degree of professionalism in regard to safeguarding sensitive data is also a requirement.
PHYSICAL REQUIREMENTS:
Able to climb, bend or squat on occasion. Must be able to regularly lift and/or move 20-35 pounds and occasionally lift or pull 35-80 pounds.
EDUCATIONAL/EXPERIENCE REQUIREMENTS:
Requires a Bachelor’s Degree in Computer Information Systems or related IT specialization. Requires at least 3 years of similar or related experience.
Experience and professional certification may be substituted for degree requirement.
- 8 Days Ago
- BankFirst Financial Services
-
Starkville, MS
FULL_TIME
- Job SummaryServe as IT Department frontline support for all systems by responding to Help Desk requests andproviding timely solutions to our employees. Possess familiarity with the bank’s environment ...
- 23 Days Ago
- Computech Corporation
-
Springs, MS
FULL_TIME
- Job Description# Role Description : Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot probl...
- 1 Month Ago
- Decision Desk HQ
-
Starkville, MS
TEMPORARY
- Come join our expanding team for an exciting evening gig, with future gig opportunities available!Election reporters are needed to relay results from the Presidential Primary elections on Tuesday, Mar...
- 26 Days Ago
- Threefoot Hotel
-
Meridian, MS
FULL_TIME
- POSITION PURPOSE: This position is responsible for the supervision of front desk operations; assisting guests upon checkin/out, processing reservations in a friendly, professional and timely manner, w...
- 5 Days Ago
- Help at Home
-
Bruce, MS
FULL_TIME
- Help at Home is hiring caregivers in your community TODAY! $200 hiring bonuses for all new Direct Support Professionals! Start your career with the nation’s leading provider of in-home support to seni...
- 17 Days Ago
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0 Help Desk Supervisor jobs found in Columbus, MS area
- Walmart
-
Starkville, MS
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/19/2024 12:00:00 AM
- T-Mobile
-
Columbus, MS
- T-Mobile - 1521 Hwy 45 North [Sales Associate / Team Member] As a Mobile Associate at T-Mobile, you'll: Help customers p...
- 4/18/2024 12:00:00 AM
- 4-County
-
Columbus, MS
- - ***Objectives*** - To foster and maintain positive relations with our members and the public through accurate, friendl...
- 4/18/2024 12:00:00 AM
- 4-County
-
Columbus, MS
- III. ***Responsibilities and Authorities*** Communication: Communicates effectively and appropriately. Uses good judgmen...
- 4/18/2024 12:00:00 AM
- Michaels Stores
-
Columbus, MS
- Customer Experience Manager - Part Time (Nights & Weekends) page is loaded **Customer Experience Manager - Part Time (Ni...
- 4/17/2024 12:00:00 AM
- Hope Credit Union
-
West Point, MS
- About Us Recognized as one of the most successful Black and Women owned credit unions in the nation, HOPE continues to b...
- 4/16/2024 12:00:00 AM
- Peachtree Hospitality Management
-
Columbus, MS
- The Bistro attendant is responsible for greeting guests at the Bistro, assisting them with their order, and preparing th...
- 4/15/2024 12:00:00 AM
- Community Choice Financial Family of Brands
-
West Point, MS
- Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new custo...
- 4/15/2024 12:00:00 AM
About Columbus, Mississippi
were up 1.2% from a year ago