Help Desk Supervisor jobs in Dayton, OH
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- R+L Carriers
-
Wilmington, OH
FULL_TIME
-
Mobile Systems Help Desk Analyst, Starting at $15.00 hr
2nd Shift, Full-Time, Monday - Friday, 4:00pm -12:30am
Earn 1 week of vacation after 90 days of employment
Come and experience the difference with R L Carriers
R L Carriers is looking for motivated individuals to join our fast-paced as a Mobile Systems Help Desk Analyst in our Wilmington, OH Service Center. The selected candidate will be involved with the remote troubleshooting and diagnosis of custom Mobile Data Terminals that are used to transmit data from vehicles, and websites used by office personnel used to display this vehicle data.
Essential Duties and Responsibilities:
- Provide remote assistance to users in a mobile environment
- Detailed logging of incoming calls
- Survey user experiences and report results to Management
- Perform remote maintenance to ensure correct operability of Mobile Data Terminals
- Provide additional feedback to software and hardware development teams when requested
- Work closely with Service Manager and other support personnel to ensure proper actions are taken in case of device failure
Qualifications:
- Excellent written and verbal communication skills
- Familiarity with computer hardware and software within a Windows environment
- Well organized and able to multi-task
- Associates Degree in area of Computer Science, or equivalent experience
- Familiarity with Microsoft Office products
- Willingness to learn about new methods and technologies as they evolve
Click here https://youtu.be/5zQ0hhAbWVo
Click here https://www.youtube.com/watch?v=ra1L0OVO1og
- 3 Days Ago
- The Greentree Group
-
Beavercreek, OH
FULL_TIME
- Help Desk Specialist Are you a tech enthusiast who loves solving complex problems? Do you have a keen eye for detail and excellent analytical skills? Would your friends describe you as a self-starter ...
- 8 Days Ago
- R+L Carriers
-
Wilmington, OH
FULL_TIME
- Help Desk Analyst, $16.00 - $20.00 hr Full-Time, Tuesday - Saturday, 3:00PM – 11:30PM) Earn 1 week of vacation after 90 days of employment Come and experience the difference with R L Carriers R L Carr...
- 1 Month Ago
- American Battery Solutions
-
Springboro, OH
FULL_TIME
- American battery Solutions has a full-time opening for a Help Desk Technician in Springboro, Ohio. Job Summary The Help Desk Technician will provide technical support to ABS internal clients. The Help...
- 24 Days Ago
- Reynolds and Reynolds
-
Kettering, OH
FULL_TIME
- Position description:The Entry Level Help Desk Technician responds to and diagnoses service issues through discussions with dealership customers and is responsible for leveraging resources across all ...
- 21 Days Ago
- The Greentree Group
-
Beavercreek, OH
FULL_TIME
- Customer Service Financial Help Desk Are you a customer service enthusiast who loves solving complex problems? Do you have a keen eye for detail and excellent analytical skills? Would your friends des...
- 23 Days Ago
- Current Active Filter
- Dayton, OH
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Help Desk Supervisor jobs found in Dayton, OH area
- Nana Regional Corporation
-
Dayton, OH
- OverviewWork Where it MattersAkima Global Technology (AGT), an Akima company, is not just another federal IT contractor....
- 4/22/2024 12:00:00 AM
- Fresenius Medical Care
-
Dayton, OH
- POSITION FEATURES: Primary Location: Kettering Main Campus PURPOSE AND SCOPE: The registered professional nurse (CAP RN ...
- 4/22/2024 12:00:00 AM
- YMCA of Greater Dayton
-
Dayton, OH
- Description Member Services West Carrollton YMCA West Carrollton, Ohio Part Time/Non-Exempt $10.45-$12.54/Hour Position ...
- 4/22/2024 12:00:00 AM
- Orkin
-
Mason, OH
- Overview: $18/HR We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, youll be criti...
- 4/21/2024 12:00:00 AM
- Strategic Systems
-
Dayton, OH
- Job Description Job Description 5-7 + years Industry Experience Must have demonstrated aptitude and passion for patient ...
- 4/20/2024 12:00:00 AM
- American Battery Solutions
-
Springboro, OH
- Job Description Job Description Job Summary: The Field Service Specialist is responsible for building strong customer re...
- 4/19/2024 12:00:00 AM
- Hotel Resource
-
Dayton, OH
- **Other** **Hotel Front Desk Supervisor** Hotel Front Desk Supervisor Great Wolf Lodge Dayton OH **Hotel Front Desk Supe...
- 4/19/2024 12:00:00 AM
- Strategic Systems Inc
-
Dayton, OH
- In this role you will demonstrate your ability to understand customers requests and provide them solutions to be effecti...
- 4/18/2024 12:00:00 AM
About Dayton, Ohio
were up 1.3% from a year ago